Careers Senior Quality and Compliance Manager

Cambridge University Press & Assessment; Hartford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading academic assessment organization in the UK is seeking a Senior Quality and Compliance Manager. This role involves managing exam security, developing policies, and leading a team to ensure compliance across global exam centres. Candidates should have experience in exam delivery, strong leadership skills, and be an Excel user. The position offers a range of benefits including 28 days annual leave, private medical insurance, and a discretionary bonus.

Benefits

28 days annual leave plus bank holidays

Private medical and permanent health insurance

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4 x annual salary

Green travel schemes

Qualifications

• Knowledge of Cambridge English products and customer base is required.
• Experience supporting or working with international customers is essential.
• Broad understanding of regulatory requirements for exam boards is needed.

Responsibilities

• Manage internal and external stakeholder relationships for exam security.
• Establish policies for managing security of assessments.
• Lead and manage a team, providing support and development.

Skills

Exam delivery or operations experience

People leadership skills

Data management and reporting

Influencing skills

Understanding of SLAs and KPIs

Tools

Excel

Job description

Overview

The Exam Services team delivers millions of English Language assessments each year and is responsible for test security and exam centre compliance, protecting the reputation of the exams and ensuring fairness for everyone taking our assessments. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We are looking for a fixed-term Senior Quality and Compliance Manager who can balance test security with practical needs of exam centres. You will manage risks and issues, communicate clearly at all levels, investigate issues, and work with other teams to resolve them and prevent recurrence. You will understand the security challenges of running exams and mitigations that can be put in place.

Role responsibilities

• Manage key internal and external stakeholder relationships to ensure robust exam security
• Become an expert in exam regulations and security, test delivery, and our exam centre network; provide advice and guidance to other parts of the business
• Establish clear, robust policies for managing security of assessments
• Establish and monitor KPIs and SLAs
• Make key operational decisions and contribute to departmental strategic decisions
• Manage the quality and compliance of our third-party exam centre network globally, ensuring high security standards
• Lead and manage a team, providing development and support and managing resource

Qualifications and knowledge

• Knowledge of Cambridge English products, partners and customer base
• Knowledge/understanding of test day delivery, test security and associated challenges
• Experience of supporting or working with international customers
• Broad understanding of regulatory requirements for exam boards

Essential Skills and Experience

• Experience of exam delivery or exam operations, invigilation or other relevant insight into running examinations
• Experience of managing people across multiple cultures and countries, and of managing externals
• Excellent understanding of data management and reporting
• Confident user of Excel
• Strong people leadership skills
• Understanding of SLAs and KPIs
• Influencing skills for cross-functional negotiations
• Ability to plan team resources to meet inflexible targets

Desirable

• Knowledge of the Cambridge English partner landscape and challenges of operating globally via exam centres/third parties
• Management qualification desirable
• Process improvement skills desirable

Other information

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.

Why join us

Joining us is your opportunity to pursue potential. You’ll belong to a collaborative team exploring new and better ways to serve students, teachers and researchers across the globe. We are committed to being a place where anyone can enjoy a successful career, where it’s safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics, and we strive for diversity of thought, background and approach.

Benefits

• 28 days annual leave plus bank holidays
• Private medical and permanent health insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes