Care & Training Specialist: Onboarding & Quality

Helping Hand; Cardiff; On-site; GBP 27,000 - 28,000; Full time

Job summary

Helping Hands in Cardiff is seeking a dedicated Care and Training Practitioner to coach and onboard new carers from interview through to full integration, ensuring every client receives exceptional, person-centred care and the branch upholds high standards.

You will mentor staff, support compliance, audits and documentation, conduct spot checks and reviews of care plans, and participate in on-call duties, driving a calm, compassionate, and quality-focused culture.

Qualifications

• Experience as a Care Assistant and desire to advance your career.
• Full, clean UK driving licence and access to a roadworthy, insured vehicle.
• Strong communication skills and a supportive approach to working with others.
• Keen eye for detail and ability to maintain compliance and quality standards.
• People-first mindset, calm, kind and ready to lead by example.

Responsibilities

• Train, mentor and support new carers to deliver extraordinary care.
• Assist the branch team with compliance, auditing and documentation.
• Complete spot checks and supervisions to uphold high standards.
• Visit customers to review care plans, ensuring safety and person-centred care.
• Carry out risk assessments with professionalism.
• Support on-call duties in line with the branch rota.

Skills

Care experience

Driving licence

Communication

Attention to detail

People-first leadership

Job description

Helping Hands in Cardiff is seeking a dedicated Care and Training Practitioner to coach and onboard new carers from interview through to full integration, ensuring every client receives exceptional, person-centred care and the branch upholds high standards.

You will mentor staff, support compliance, audits and documentation, conduct spot checks and reviews of care plans, and participate in on-call duties, driving a calm, compassionate, and quality-focused culture.