Care & Training Coach – Onboarding, Quality & Growth

Helping Hands Homecare, Inc.; Birmingham; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

25 days’ annual leave plus bank holID

Blue Light Card discounts

Employee Assistance Programme

Varied role: visits with team leaderhD

Growth pathways within nationwide care

Job summary

Helping Hands Homecare, Inc. in Birmingham is seeking a Care and Training Practitioner to coach new carers from interview to onboarding. You will uphold quality, compliance, and strong relationships with customers, shaping exceptional care within a supportive team.

The role blends coaching, branch-wide auditing, and direct customer visits, offering meaningful impact and growth opportunities within a nationwide care provider.

Qualifications

• Experience as a Care Assistant is required.
• A full, clean UK driving licence is essential.
• Strong communication skills and attention to detail are important.
• A people-first mindset and readiness to lead by example.

Responsibilities

• Train, mentor and support new carers so they feel confident and capable.
• Assist the branch team with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards across the team.
• Visit customers to review care plans and ensure they are accurate and person-centred.
• Carry out risk assessments with care and professionalism.
• Support on-call duties in line with the branch rota.

Skills

Care experience

Driving licence

Communication skills

Detail orientation

People leadership

Job description

Helping Hands Homecare, Inc. in Birmingham is seeking a Care and Training Practitioner to coach new carers from interview to onboarding. You will uphold quality, compliance, and strong relationships with customers, shaping exceptional care within a supportive team.

The role blends coaching, branch-wide auditing, and direct customer visits, offering meaningful impact and growth opportunities within a nationwide care provider.