Care & Training Coach: Lead, Mentor & Quality Care

Helping Hands Homecare, Inc.; East Midlands; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Blue Light Card discounts

Employee Assistance Programme

Varied role with leadership and office

Growth pathways in nationwide care

Job summary

Helping Hands is seeking a Care and Training Practitioner in West Bridgford. You will coach and onboard new carers, helping the branch maintain quality, compliance and strong customer relationships. Reporting to Colleen Jones, this permanent full-time role is based at the East 9 location.

You will train carers, support audits and documentation, perform spot checks, review care plans with customers, conduct risk assessments and assist on-call duties. A full UK driving licence is essential.

Qualifications

• Experience as a Care Assistant and desire to step up in your career.
• Full, clean UK driving licence and access to a roadworthy vehicle.
• Strong communication and supportive leadership approach.

Responsibilities

• Train, mentor and support new carers to deliver extraordinary care.
• Assist branch with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards.
• Visit customers to review care plans for accuracy and safety.
• Conduct risk assessments with professionalism.
• Support on-call duties as per branch rota.

Skills

Experience as a Care Assistant

Driving licence

Strong communication

Attention to detail

People-first leadership

Job description

Helping Hands is seeking a Care and Training Practitioner in West Bridgford. You will coach and onboard new carers, helping the branch maintain quality, compliance and strong customer relationships. Reporting to Colleen Jones, this permanent full-time role is based at the East 9 location.

You will train carers, support audits and documentation, perform spot checks, review care plans with customers, conduct risk assessments and assist on-call duties. A full UK driving licence is essential.