Care Technical Manager

NOKIA; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global telecommunications company is seeking a Care Technical Manager to oversee RAN TSS technical activities and be the key technical contact between the customer and Nokia. Responsible for managing quality, risk, and delivery timelines, this role requires 5+ years of radio experience, strong technical management skills, and excellent communication abilities. Candidates must have an Engineering/Telecommunications degree and proficiency in Nokia's radio technologies.

Qualifications

• 5+ years of proven radio experience in RAN projects and Care contracts.
• 3+ years in technical management or customer interface role.
• Strong knowledge of Nokia's radio technologies (2G, 3G, 4G, 5G).

Responsibilities

• Act as primary technical contact in RAN TSS contracts.
• Ensure smooth execution of technical support activities.
• Lead technical activities during the care phase.

Skills

Radio experience in RAN projects

Technical management

Knowledge of Nokia products

Communication skills

Team leadership

Fluency in English

Education

Engineering/Telecommunications degree

Tools

Nokia TSS tools

Job description

Job Description

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As a Care Technical Manager, you will be responsible for the management of all the RAN TSS technical activities defined in the Customer TSS contract, in terms of quality, risk, and time, from delivery approach preparation through deployment to customer acceptance.

Reporting to the Care Program Manager, you will act as primary RAN technical interface for customer and internal stakeholders, and first escalation point within the Customer contract for all TSS technical aspects.

The Care Technical Manager is the primary technical liaison between the customer and Nokia Care organization for technical support activities, representing the Technical Support Service in front of customer.

Responsibilities

• Be the primary technical contact and reference person in RAN TSS contracts.
• Maintain and build a trusted relationship/network with the customers, any BG within Nokia, and all internal and external resources.
• Work together with Care Program Management and technical staff, both local and remote.
• Ensure operational continuity and smooth execution as well as network availability by implementing BG/BL guidelines and PM@Nokia Methodology proactively.
• Validate the workload involved and expertise needed related to RAN technical tasks.
• Lead technical activities during the care phase. E.g., Fault and Technical Escalation Management, Preventive Care and HW/SW update and upgrade, follow up and Provide root cause of issues to the customer ongoing cases/issues, Lead the network elements audit, and Health check activity as per the contracted scope.
• Perform a Technical Risk Analysis, propose and implement risk mitigation actions.
• Be accountable and responsible for technical evaluation and support in the maintenance phase.
• Identify new potential opportunities to expand contracts with the customer.
• When applicable, support Solution Managers to review adopted solutions and assumptions.
• Build and maintain a close relationship with customers.
• Manage stakeholder communications, issues, and risks (internally and externally).

Qualifications

You have:

• Engineering/Telecommunications degree.
• 5+ years of proven radio experience in RAN projects and Care contracts, e2e delivering to an external end-customer.
• 3+ years of technical management in the RAN area or team leading with customer interface role, and/or solution consulting for radio network technologies.
• Strong knowledge of Nokia products in all Radio technologies (2G, 3G, 4G, 5G).
• Good knowledge of Nokia TSS tools, and Nokia Create, Execute and Care processes.
• Excellent communication and presentation skills.
• Team leadership ability and team working skills.
• Fluency in English

It would be nice if you also had:

• A second European language is a plus (French, Spanish, German)
• Experience in other areas of Nokia portfolio.

About Nokia

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About the Business Group

Join Mobile Networks (MN) and help us become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. Your work will contribute to delivering unbeatable customer experiences in wireless connectivity.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.