Care Pathway Coordinator - Insurance Specialist Centres

Bupa; Claypole; Sur place; GBP 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Annual leave accrual

Staff canteen and coffee shop access

Discounts on Bupa products

NEST government pension scheme

Résumé du poste

Bupa Insurance Specialist Centres Cromwell Hospital is seeking a Specialist Centre Coordinator to deliver efficient administration and coordination of UKI centres, ensuring SLAs are met and KPI data is prepared for quarterly submissions.

You will act as a point of contact for UKI operations, manage clinic records, bookings, and communications with patients and clinicians, and work with MI and clinical teams to improve processes and patient experience.

Qualifications

• Experience coordinating specialist centre services and clinic pathways.
• Ability to manage data for KPI submissions and reporting.
• Strong communication with patients, clinicians and admin teams.
• Knowledge of SOPs and ability to update processes.

Responsabilités

• Communicate with patients to explain next steps.
• Ensure test results are available for consultants and MDT.
• Ensure clinics have appropriate access for UKI customers under SLAs.
• Respond to patient queries proactively.
• Be the point of contact for UKI in daily centre operations.
• Create and maintain records of consultant and radiologist clinics and triage appointments.
• Book patient appointments and inform clinicians and patients of times.
• Develop processes to improve patient experience when issues arise.
• Document processes with SOPs and support succession planning.
• Support quarterly KPI submissions and monitor KPI performance with Pathway Process Manager.
• Collaborate with MI team to handle data requests and shape KPI reports.
• Help set up new KPI collection processes for UKI specialist centres.

Connaissances

Coordination

Data analysis

KPI reporting

Stakeholder communication

Description du poste

Bupa Insurance Specialist Centres Cromwell Hospital is seeking a Specialist Centre Coordinator to deliver efficient administration and coordination of UKI centres, ensuring SLAs are met and KPI data is prepared for quarterly submissions.

You will act as a point of contact for UKI operations, manage clinic records, bookings, and communications with patients and clinicians, and work with MI and clinical teams to improve processes and patient experience.