Connected Care Pathway Coordinator - Bank

BUPA Care Homes (CFCHomes); Greater London; On-site; GBP 19,000 - 28,000; Part time

Benefits offered by this job

Annual leave accrual

Staff canteen/coffee shop

Pension scheme (NEST)

Job summary

Bupa Cromwell Hospital in London is seeking a Connected Care Pathway Coordinator for the Bank. The role covers admin support for UKI Specialist Centres, ensuring SLAs are met and patient pathways progress smoothly, with a 37.5 hour week and shifts across 9am-6pm.

You will work closely with MI, Clinical and Development Teams to maintain clinics, perform data requests, and enhance KPI reporting while delivering high-quality service to patients.

Qualifications

• Provide efficient administration and services to Specialist Centres.
• Be aware of SLAs and report operational issues to managers.
• Support KPI submissions and data requests within the MI team.

Responsibilities

• Lead coordination of UKI Specialist Centres.
• Communicate with patients and ensure next steps are clear.
• Ensure test results are available for consultants and MDT meetings.
• Book patient appointments and inform relevant staff.
• Document and maintain records of clinics and triage appointments.
• Develop processes to improve patient experience when issues arise.
• Document SOPs with CNS and support succession planning.
• Support quarterly KPI submissions and KPI reporting.

Skills

Coordination

Administration

Data reporting

Communication

Tools

Microsoft Excel

Job description

Connected Care Pathway Coordinator - Bank

Cromwell Hospital, High Street Kensington, W8 5ED

Salary: £17 per hour + Fantastic Benefits

Bank position with the expectancy to work 37.5 hours a week

Monday to Friday: Shift Patterns of 9am to 5pm, 9.30am to 5.30pm & 10am to 6pm

We make health happen.

As a Specialist Centre Coordinator, you will provide efficient administration and services to Bupa Insurance Specialist Centres at Cromwell Hospital, ensuring that a high-quality service is delivered to patients. You will be fundamental in the day-to-day coordination of Specialist Centres. You will be aware of the Service Level Agreements for each service and make the Development Manager aware of any operational issues which could impact these targets.

Working closely with the MI, Clinical and Development Teams.

You’ll help us make health happen by:

• Leading on the coordination of UKI (UK Insurance) Specialist Centres
• Communicate with patients when necessary, ensuring patients are comfortable with next steps in their pathway journey.
• Ensure relevant test results are available for consultant, secretary, and/or MDT (multi-disciplinary team meetings).
• Ensure specialist centre clinics have appropriate access for UKI customers as outlined in agreed SLAs.
• Proactively respond to patient queries when appropriate.
• Be the point of contact for UKI in relations to the day to day running of the specialist centres.
• Create and maintain a record or current provision including consultant clinics, radiologist clinics and triage appointments.
• When relevant, book patient appointments and communicate times to the consultant, radiologist, and patient.
• You will be solutions focussed, when issues arise in the coordination of services you will be comfortable in developing processed to improve the patient experience.
• Ensure all processes are documented, work closely with the CNS to ensure SOPs are up to date, ensuring a strong succession plan.
• Supporting with quarterly KPI submissions to UKI.
• You will have a sound knowledge of the agreed KPIs. You will coordinate the pathways to ensure as much as possible we continue to meet our KPI's. If there is a risk, then you will be expected to raise this with the Pathway Process Manager in a timely manner.
• Work closely with the MI team to support with data requests relating to specialist centres.
• Help shape new KPI reports, using your experience you will understand the feasibility of certain KPI's.
• Use your knowledge to set up new processes to allow us to collect KPI's appropriately.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Annual leave accrual paid every time you work
• Subsidised staff canteen and coffee shop led by expert caterers
• Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices
• Inclusion in the NEST government pension scheme

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

Please be advised that the application deadline for this role is the end of Sunday 12 April.

Time Type: Full time

Job Area: Administration

Locations: Cromwell HSK