Connected Care Pathway Coordinator - Bank

Bupa; Greater London; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Fantastic Benefits

Job summary

Bupa Cromwell Hospital in London is seeking a Connected Care Pathway Coordinator (Bank) to support UK Insurance Specialist Centres. You will coordinate clinics, manage patient communications and ensure timely KPI data submissions with MI, Clinical and Development Teams.

This full-time bank role involves maintaining SLAs, booking appointments and developing processes to improve the patient experience. Strong documentation and cross-team coordination are essential.

Responsibilities

• Provide efficient administration and services to Bupa Insurance Specialist Centres at Cromwell Hospital.
• Coordinate day-to-day operations of Specialist Centres and ensure SLAs are followed.
• Support quarterly KPI submissions to UKI and work with MI, Clinical and Development Teams.
• Lead on the coordination of UKI Specialist Centres and manage patient communications and appointments.
• Book patient appointments and communicate times to consultants, radiologists and patients.
• Develop processes to improve the patient experience and ensure SOPs are up to date.
• Ensure all processes are documented and engage with the CNS as needed.
• Support KPI reporting and data requests related to specialist centres.

Job description

Job Description:

Connected Care Pathway Coordinator - Bank
Cromwell Hospital, High Street Kensington, W8 5ED

Salary: £17 per hour + Fantastic Benefits

Bank position with the expectancy to work 37.5 hours a week

Monday to Friday: Shift Patterns of 9am to 5pm, 9.30am to 5.30pm & 10am to 6pm

We make health happen.

As a Specialist Centre Coordinator, you will provide efficient administration and services to Bupa Insurance Specialist Centres at Cromwell Hospital, ensuring that a high-quality service is delivered to patients. You will be fundamental in the day-to-day coordination of Specialist Centres. You will be aware of the Service Level Agreements for each service and make the Development Manager aware of any operational issues which could impact these targets.

You will support in sourcing data for the quarterly KPI submissions into Bupa Insurance. Working closely with the MI, Clinical and Development Teams

You'll help us make health happen by:

Leading on the coordination of UKI (UK Insurance) Specialist Centres

• Communicate with patients when necessary, ensuring patients are comfortable with next steps in their pathway journey.
• Ensure relevant test results are available for consultant, secretary, and/or MDT (multi-disciplinary team meetings).
• Ensure specialist centre clinics have appropriate access for UKI customers as outlined in agreed SLAs.
• Proactively respond to patient queries when appropriate.
• Be the point of contact for UKI in relations to the day to day running of the specialist centres.
• Create and maintain a record or current provision including consultant clinics, radiologist clinics and triage appointments.
• When relevant, book patient appointments and communicate times to the consultant, radiologist, and patient.
• You will be solutions focussed, when issues arise in the coordination of services you will be comfortable in developing processed to improve the patient experience.
• Ensure all processes are documented, work closely with the CNS to ensure SOPs are up to date, ensuring a strong succession plan.

Supporting with quarterly KPI submissions to UKI.

• You will have a sound knowledge of the agreed KPIs. You will coordinate the pathways to ensure as much as possible we continue to meet our KPI's. If there is a risk, then you will be expected to raise this with the Pathway Process Manager in a timely manner.
• Work closely with the MI team to support with data requests relating to specialist centres.
• Help shape new KPI reports, using your experience you will understand the feasibility of certain KPI's.
• Use your knowledge to set up new processes to allow us to collect KPI's appropriately.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Annual leave accrual paid every time you work
• Subsidised staff canteen and coffee shop led by expert caterers
• Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices
• Inclusion in the NEST government pension scheme

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

Please be advised that the application deadline for this role is the end of Sunday 12 April

Time Type: Full time

Job Area: Administration

Locations: Cromwell HSK