Connected Care Pathway Coordinator - Bank

Bupa; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Annual leave accrual

Staff canteen access

Discounts on Bupa products

NEST pension scheme

Job summary

Bupa Cromwell Hospital, a specialist health insurer and care provider, seeks a Specialist Centre Coordinator to manage day-to-day operations of UKI Specialist Centres. You will coordinate clinics, ensure SLAs are met, and act as the primary UKI liaison for centre operations.

You will support KPI reporting, data requests, and SOP maintenance, while improving patient pathways and ensuring high-quality service delivery.

Qualifications

• Experience coordinating hospital specialist centres.
• Ability to manage KPI submissions and data requests.
• Strong communication with patients and clinical teams.

Responsibilities

• Communicate with patients when necessary, ensuring patients are comfortable with next steps in their pathway journey.
• Ensure relevant test results are available for consultant, secretary, and/or MDT meetings.
• Ensure specialist centre clinics have appropriate access for UKI customers as outlined in SLAs.
• Proactively respond to patient queries when appropriate.
• Be the point of contact for UKI in relations to the day to day running of the specialist centres.
• Create and maintain a record of current provision including consultant clinics, radiologist clinics and triage appointments.
• When relevant, book patient appointments and communicate times to the consultant, radiologist, and patient.
• Develop processed to improve the patient experience when issues arise in the coordination of services.
• Ensure all processes are documented, work with the CNS to keep SOPs up to date, and ensure succession plans.
• Support quarterly KPI submissions to UKI.
• Coordinate pathways to meet KPIs and raise risks when needed.
• Work with the MI team to support data requests relating to specialist centres.
• Help shape new KPI reports and assess feasibility of KPI ideas.
• Set up new processes to collect KPI data effectively.

Skills

Coordination

Data requests

KPI submissions

Stakeholder communication

Job description

As a Specialist Centre Coordinator, you will provide efficient administration and services to Bupa Insurance Specialist Centres at Cromwell Hospital, ensuring that a high-quality service is delivered to patients. You will be fundamental in the day-to-day coordination of Specialist Centres. You will be aware of the Service Level Agreements for each service and make the Development Manager aware of any operational issues which could impact these targets. You will support in sourcing data for the quarterly KPI submissions into Bupa Insurance. Working closely with the MI, Clinical and Development Teams You'll help us make health happen by: Leading on the coordination of UKI (UK Insurance) Specialist Centres

Key Responsibilities

• Communicate with patients when necessary, ensuring patients are comfortable with next steps in their pathway journey.
• Ensure relevant test results are available for consultant, secretary, and/or MDT (multi-disciplinary team meetings).
• Ensure specialist centre clinics have appropriate access for UKI customers as outlined in agreed SLAs.
• Proactively respond to patient queries when appropriate.
• Be the point of contact for UKI in relations to the day to day running of the specialist centres.
• Create and maintain a record or current provision including consultant clinics, radiologist clinics and triage appointments.
• When relevant, book patient appointments and communicate times to the consultant, radiologist, and patient.
• You will be solutions focussed, when issues arise in the coordination of services you will be comfortable in developing processed to improve the patient experience.
• Ensure all processes are documented, work closely with the CNS to ensure SOPs are up to date, ensuring a strong succession plan.
• Supporting with quarterly KPI submissions to UKI.
• You will have a sound knowledge of the agreed KPIs. You will coordinate the pathways to ensure as much as possible we continue to meet our KPI's. If there is a risk, then you will be expected to raise this with the Pathway Process Manager in a timely manner.
• Work closely with the MI team to support with data requests relating to specialist centres.
• Help shape new KPI reports, using your experience you will understand the feasibility of certain KPI's.
• Use your knowledge to set up new processes to allow us to collect KPI's appropriately.

About Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

Our Diversity Commitment

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• Annual leave accrual paid every time you work
• Subsidised staff canteen and coffee shop led by expert caterers
• Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices
• Inclusion in the NEST government pension scheme