Connected Care Pathway Coordinator - Bank

Medical Services International Limited; Greater London; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Annual leave accrual

Staff canteen and coffee shop

Discounts on Bupa products

Nest pension scheme

Job summary

Bupa Cromwell Hospital in London invites applications for a Connected Care Pathway Coordinator. The role focuses on efficient administration, day-to-day coordination of Specialist Centres, and ensuring SLAs are met to deliver high-quality patient care.

You will support KPI reporting, data requests with MI, and liaise across clinical teams to improve patient pathways. The role is full-time with standard Monday–Friday hours.

Qualifications

• Experience coordinating UK insurance specialist centres.
• Strong data handling for KPI submissions.
• Knowledge of SLAs and cross-team collaboration.

Responsibilities

• Coordinate UKI Specialist Centres and liaise with patients on path steps.
• Ensure relevant test results are available for consultants and MDTs.
• Book patient appointments and communicate times to clinicians and patients.
• Support quarterly KPI submissions and monitor KPI targets.
• Be the main contact for day-to-day running of specialist centres.
• Document processes and maintain up-to-date SOPs with the CNS.

Job description

Job Description

Connected Care Pathway Coordinator - Bank Cromwell Hospital, High Street Kensington, W8 5ED Salary: £17 per hour + Fantastic Benefits Bank position with the expectancy to work 37.5 hours a week Monday to Friday: Shift Patterns of 9am to 5pm, 9.30am to 5.30pm & 10am to 6pm We make health happen. As a Specialist Centre Coordinator, you will provide efficient administration and services to Bupa Insurance Specialist Centres at Cromwell Hospital, ensuring that a high-quality service is delivered to patients. You will be fundamental in the day-to-day coordination of Specialist Centres. You will be aware of the Service Level Agreements for each service and make the Development Manager aware of any operational issues which could impact these targets. You will support in sourcing data for the quarterly KPI submissions into Bupa Insurance. Working closely with the MI, Clinical and Development Teams

You’ll help us make health happen by:

• Leading on the coordination of UKI (UK Insurance) Specialist Centres Communicate with patients when necessary, ensuring patients are comfortable with next steps in their pathway journey.
• Ensure relevant test results are available for consultant, secretary, and/or MDT (multi-disciplinary team meetings).
• Ensure specialist centre clinics have appropriate access for UKI customers as outlined in agreed SLAs.
• Proactively respond to patient queries when appropriate.
• Be the point of contact for UKI in relations to the day to day running of the specialist centres.
• Create and maintain a record or current provision including consultant clinics, radiologist clinics and triage appointments. When relevant, book patient appointments and communicate times to the consultant, radiologist, and patient.
• You will be solutions focussed, when issues arise in the coordination of services you will be comfortable in developing processed to improve the patient experience.
• Ensure all processes are documented, work closely with the CNS to ensure SOPs are up to date, ensuring a strong succession plan.
• Supporting with quarterly KPI submissions to UKI. You will have a sound knowledge of the agreed KPIs. You will coordinate the pathways to ensure as much as possible we continue to meet our KPI’s.
• If there is a risk, then you will be expected to raise this with the Pathway Process Manager in a timely manner.
• Work closely with the MI team to support with data requests relating to specialist centres. Help shape new KPI reports, using your experience you will understand the feasibility of certain KPI’s. Use your knowledge to set up new processes to allow us to collect KPI’s appropriately.

Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• Annual leave accrual paid every time you work
• Subsidised staff canteen and coffee shop led by expert caterers
• Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices
• Inclusion in the NEST government pension scheme

Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

Time Type: Full time Job Area: Administration Locations: Cromwell HSK Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.