Care Pathway Coordinator — UKI Specialist Centres

Bupa; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Annual leave accrual

Staff canteen access

Discounts on Bupa products

NEST pension scheme

Job summary

Bupa Cromwell Hospital, a specialist health insurer and care provider, seeks a Specialist Centre Coordinator to manage day-to-day operations of UKI Specialist Centres. You will coordinate clinics, ensure SLAs are met, and act as the primary UKI liaison for centre operations.

You will support KPI reporting, data requests, and SOP maintenance, while improving patient pathways and ensuring high-quality service delivery.

Qualifications

• Experience coordinating hospital specialist centres.
• Ability to manage KPI submissions and data requests.
• Strong communication with patients and clinical teams.

Responsibilities

• Communicate with patients when necessary, ensuring patients are comfortable with next steps in their pathway journey.
• Ensure relevant test results are available for consultant, secretary, and/or MDT meetings.
• Ensure specialist centre clinics have appropriate access for UKI customers as outlined in SLAs.
• Proactively respond to patient queries when appropriate.
• Be the point of contact for UKI in relations to the day to day running of the specialist centres.
• Create and maintain a record of current provision including consultant clinics, radiologist clinics and triage appointments.
• When relevant, book patient appointments and communicate times to the consultant, radiologist, and patient.
• Develop processed to improve the patient experience when issues arise in the coordination of services.
• Ensure all processes are documented, work with the CNS to keep SOPs up to date, and ensure succession plans.
• Support quarterly KPI submissions to UKI.
• Coordinate pathways to meet KPIs and raise risks when needed.
• Work with the MI team to support data requests relating to specialist centres.
• Help shape new KPI reports and assess feasibility of KPI ideas.
• Set up new processes to collect KPI data effectively.

Skills

Coordination

Data requests

KPI submissions

Stakeholder communication

Job description

Bupa Cromwell Hospital, a specialist health insurer and care provider, seeks a Specialist Centre Coordinator to manage day-to-day operations of UKI Specialist Centres. You will coordinate clinics, ensure SLAs are met, and act as the primary UKI liaison for centre operations.

You will support KPI reporting, data requests, and SOP maintenance, while improving patient pathways and ensuring high-quality service delivery.