Care Navigator (Social Care)

Neway International Ltd; Wirral; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local staffing agency is seeking a Care Navigator (Social Care Non-Qualified) to join a team in Wirral. This role involves acting as the first point of contact for individuals seeking support in adult social care, providing guidance, and helping clients navigate local services. Key responsibilities include delivering excellent customer service and maintaining accurate records. Candidates should have experience in a customer-facing environment, strong communication skills, and the ability to work flexibly between remote and office settings.

Qualifications

• Experience in a customer-facing or advisory role, ideally within social care or health services.
• Strong communication and interpersonal skills to build trust.
• Organizational skills for managing inquiries and referrals.

Responsibilities

• Provide information and guidance to individuals accessing adult care services.
• Act as a link between service users, carers, and professionals.
• Maintain accurate records of interactions in line with council policies.

Skills

Customer service experience

Strong communication skills

Organizational skills

Ability to build rapport

Job description

Neway International are seeking a Care Navigator (Social Care Non-Qualified) to join our client based with Wirral MBC.

Location: 2 Alice Square, Birkenhead, Merseyside, CH41 2YA
Hours: 36 per week, Monday–Friday (2 days remote, 3 days office-based)
Start Date: 13/01/2026
Duration: 12 weeks (extended after review)
Pay Rates: £18.86 PAYE / £24.20 Umbrella

About the Client

Wirral Metropolitan Borough Council’s Adult Care and Health services are dedicated to supporting residents with care needs, ensuring access to the right services and resources. The Care Navigator role is central to helping individuals and families find the support they need quickly and effectively.

The Role

As a Care Navigator, you will act as the first point of contact for individuals seeking advice and support in relation to adult social care. You will provide guidance, signposting, and coordination to ensure service users are connected with appropriate resources and professionals.

Key Responsibilities

• Provide information, advice, and guidance to individuals accessing adult care services.
• Act as a link between service users, carers, and professionals to ensure coordinated support.
• Assist with navigating local services, including health, social care, and community resources.
• Maintain accurate records of interactions and referrals in line with council policies.
• Deliver excellent customer service, ensuring individuals feel supported and respected.
• Work flexibly across remote and office-based settings to meet service demands.

Candidate Requirements

• Experience in a customer-facing or advisory role, ideally within social care or health services.
• Strong communication and interpersonal skills, with the ability to build trust and rapport.
• Organisational skills to manage multiple enquiries and referrals efficiently.
• Ability to work independently and as part of a team.
• Commitment to delivering high‑quality, person‑centred support.