Care Navigator Receptionist - Front Desk & Admin Pro

Orchard Medical Centre; Manchester; On-site; GBP 18,000 - 26,000; Full time

Job summary

Orchard Medical Centre in Manchester is seeking a friendly, organised Care Navigator Receptionist & Administrator to join a busy team. You will be the first point of contact for patients, directing them to the right service and providing a welcoming experience across face-to-face, phone and digital channels.

The role requires excellent communication, attention to detail and calm, compassionate handling of diverse patient needs, with opportunities for development and training within primary care.

Qualifications

• Excellent verbal and written communication skills.
• Previous experience in a customer service, reception or administrative role.
• Good IT skills with experience of using computer systems, Microsoft Office and email.
• Ability to work accurately and pay close attention to detail.

Responsibilities

• Welcome and assist patients and visitors attending the practice.
• Manage appointment bookings, amendments and cancellations in line with practice protocols.
• Support care navigation by directing patients to the most appropriate clinician or service.
• Process repeat prescription requests and handle correspondence as required.
• Maintain accurate and up-to-date patient records and filing systems.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Calm under pressure

Tools

EMIS Web

Microsoft Office

Job description

Orchard Medical Centre in Manchester is seeking a friendly, organised Care Navigator Receptionist & Administrator to join a busy team. You will be the first point of contact for patients, directing them to the right service and providing a welcoming experience across face-to-face, phone and digital channels.

The role requires excellent communication, attention to detail and calm, compassionate handling of diverse patient needs, with opportunities for development and training within primary care.