Reception Care Navigator

White Medical Group; Ponteland; On-site; GBP 11,000 - 14,000; Part time

Job summary

White Medical Group is seeking a professional and friendly Reception Care Navigator to provide high-quality front-of-house support across two sites in Ponteland. The post-holder will help patients access the right service promptly, signpost appropriately, manage patient flow and support reception and dispensary functions.

This role involves administrative duties, processing prescriptions in line with clinical guidelines, maintaining accurate records, and covering overtime during holidays and

Responsibilities

• Provide high-quality front-of-house support and care navigation to patients.
• Signpost patients to the most appropriate service or healthcare professional in a timely and effective manner.
• Deliver administrative support and ensure accurate patient records.
• Process prescriptions in line with clinical guidelines.
• Support reception and dispensary functions and maintain smooth patient flow.

Job description

We are seeking a professional and friendly Reception Care Navigator to provide high-quality front-of-house support within the practice working 24 hours a week, initially on a Monday, Wednesday and Thursday. The post-holder will play a key role in care navigation, assisting patients in accessing the most appropriate service or healthcare professional in a timely and effective manner. Overtime to cover holidays and sickness available., The role involves delivering administrative support, processing prescriptions in line with clinical guidelines, and ensuring patients are signposted appropriately based on their needs. The successful candidate will be a key member of the team, maintaining accurate records, ensuring smooth patient flow, and supporting both reception and dispensary functions.

White Medical Group provide a full range of GP services to approximatetly 8700 patients across two sites, we are a dispensing practice.