Care Navigator & Front Desk Coordinator

Clerkenwell Medical Practice; London Borough of Islington; Sur place; GBP 21 000 - 26 000; Plein temps

Résumé du poste

Clerkenwell Medical Practice in London is seeking a proactive Receptionist/Care Navigator to support patient flow and administrative functions. You will handle calls, emails and in-person queries, book appointments, and maintain a welcoming front desk environment for patients and staff.

The role requires strong IT skills (Word, Excel, Outlook), attention to detail, and a team-oriented approach in a busy GP setting.

Qualifications

• Attention to detail and excellent communication are essential.
• Strong IT skills including Word, Excel and Outlook.
• Ability to work in a busy, pressured environment and stay organised.
• Follow practice procedures, protocols and instructions per CQC requirements.
• Be enthusiastic, adaptable and a reliable team player.
• Flexibility to cover duties as needed.

Responsabilités

• Book appointments in line with practice protocols.
• Answer and make phone calls; manage queries as they arise.
• Greet patients and maintain a welcoming waiting area.
• Process prescriptions, documents and letters at reception.
• Handle emails, eConsults, referrals and related admin tasks.
• Maintain confidentiality and accurate records at all times.
• Support clerical duties and general office tasks.

Connaissances

Attention to detail

Communication skills

IT skills

MS Word

Team player

Adaptable

Outils

EMIS

Docman10

Description du poste

Clerkenwell Medical Practice in London is seeking a proactive Receptionist/Care Navigator to support patient flow and administrative functions. You will handle calls, emails and in-person queries, book appointments, and maintain a welcoming front desk environment for patients and staff.

The role requires strong IT skills (Word, Excel, Outlook), attention to detail, and a team-oriented approach in a busy GP setting.