Patient Care Navigator & Medical Receptionist

NHS Jobs; Greater London; Presencial; GBP 21.000 - 25.000; Jornada completa

Descripción de la vacante

NHS Jobs is seeking a diligent Medical Receptionist/Administrator to greet patients and manage front-desk tasks in a General Practice. You will handle enquiries in person, by phone and online, book appointments, maintain patient records and ensure confidentiality in a busy environment.

Responsibilities include triage support, communications with clinicians, and ensuring smooth clinic operations. A collaborative team approach and attention to data governance are essential.

Formación

• Experience in reception and patient services.
• Ability to respond to patient enquiries face-to-face, by phone and online.
• Proficient in appointment management and records handling.
• Knowledge of information governance and confidentiality.
• Experience with Docman for document management.

Responsabilidades

• Greeting patients and visitors in a friendly, professional and courteous manner.
• Answering calls and relaying accurate messages to clinicians.
• Book, amend and cancel appointments in line with Practice procedures.
• Maintain electronic patient records and ensure confidentiality.
• Provide reception cover and support during busy periods.

Conocimientos

Customer service

Telephone handling

Data entry

Confidentiality

Administration

Herramientas

Docman

Descripción del empleo

NHS Jobs is seeking a diligent Medical Receptionist/Administrator to greet patients and manage front-desk tasks in a General Practice. You will handle enquiries in person, by phone and online, book appointments, maintain patient records and ensure confidentiality in a busy environment.

Responsibilities include triage support, communications with clinicians, and ensuring smooth clinic operations. A collaborative team approach and attention to data governance are essential.