Patient Access Navigator & Front Desk Lead

NHS Jobs; Cockermouth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Blue light discount

6 weeks paid holiday

Birthday leave after one year of خدمت

Modern working environment

Job summary

NHS Cockermouth Community Hospital and Health Centre is seeking a care navigator/receptionist to support patients, handle inquiries, and assist the clinical team. Role involves welcoming patients, triage, appointment booking, and maintaining records in a busy GP practice environment.

Candidates should have strong front-desk and communication skills, and experience in a customer-facing role. The position is based on-site with modern facilities and benefits.

Qualifications

• Minimum of 3 GCSEs at grade C or above.
• Experience in customer care/administration preferred.
• Excellent communication and front-desk skills.

Responsibilities

• Greet and assist patients at reception and manage self check-in.
• Answer calls, manage the queue and transfer to team.
• Process triage forms and book appointments.
• Register new patients and maintain confidentiality.

Skills

Customer service

Communication

Administrative skills

Education

GCSEs

Tools

EMIS

Job description

NHS Cockermouth Community Hospital and Health Centre is seeking a care navigator/receptionist to support patients, handle inquiries, and assist the clinical team. Role involves welcoming patients, triage, appointment booking, and maintaining records in a busy GP practice environment.

Candidates should have strong front-desk and communication skills, and experience in a customer-facing role. The position is based on-site with modern facilities and benefits.