Care Navigator: Frontline Patient Admin & Concierge

National health service; Preston; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Height General Practice in Salford is seeking a welcoming Receptionist/Administrator to be the first point of contact for patients. You will arrange clinics, liaise with clinical and admin teams, and handle general office duties with a focus on accuracy, courtesy and patient care.

The role requires excellent communication, strong organisational skills and good IT proficiency, with NHS GP experience desirable. Training will cover established practice policies and safety procedures.

Qualifications

• Excellent communication with patients and colleagues.
• Strong organisational skills to manage multiple tasks.
• Good IT skills for data entry, searches and record keeping.

Responsibilities

• Answer telephone, face-to-face and electronic enquiries and book appointments.
• Book, amend and cancel appointments and recalls; manage home visit requests.
• Prepare and file patient records; retrieve and file documents accurately.
• Maintain confidentiality and follow data protection procedures.

Skills

Excellent communication

Organisational skills

IT skills

Job description

The Height General Practice in Salford is seeking a welcoming Receptionist/Administrator to be the first point of contact for patients. You will arrange clinics, liaise with clinical and admin teams, and handle general office duties with a focus on accuracy, courtesy and patient care.

The role requires excellent communication, strong organisational skills and good IT proficiency, with NHS GP experience desirable. Training will cover established practice policies and safety procedures.