Receptionist/Care Navigator

Dr C M Wilson & Partners; Preston; On-site; GBP 18,000 - 26,000; Full time

Job summary

Dr C M Wilson & Partners in Preston is seeking an enthusiastic Medical Receptionist / Care Navigator to support a busy GP Practice. The role requires primary care experience, EMIS knowledge, and NHS customer service skills.

You will handle appointments, navigate patients to the right clinician, manage prescriptions, and perform general reception duties in a high-volume environment. Flexibility to cover reception positions, maintain confidentiality, and work 8.00am–6.30pm Monday to Friday is

Qualifications

• At least 12 months experience in primary care.
• EMIS clinical system knowledge is essential.
• NHS customer service skills are desirable.
• Clinical Coding skills are desirable.

Responsibilities

• Receive, assist and navigate patients to the appropriate clinician or service.
• Maintain confidentiality at all times.
• Be able to cover all reception positions as necessary.
• Process appointment requests by telephone, online or in person.
• Organise visit requests and register new patients.
• Process patient's change of address using knowledge of the Practice area.
• Manage repeat prescription requests in line with Practice guidelines.
• Scan letters onto patient records.
• Liaise with District Nurses, Hospitals, Health Visitors etc as required.
• Work as part of a team whilst maintaining professionalism and prioritising workload.

Job description

An opportunity has arisen for an enthusiastic and committed Medical Receptionist / Care Navigator to join our busy GP Practice to provide high quality reception and administrative duties. The ideal candidate must have experience within Primary care with EMIS clinical system knowledge, with at least 12 months experience. Due to the nature of the job, NHS customer service skills are essential and Clinical Coding skills are desirable. For this position, you will need to be available to work between the hours of 8.00am to 6.30pm, Monday to Friday.

Administration

• To have a thorough knowledge of all Practice policies and procedures.
• To work in accordance of written protocols

Reception

• Receive, assist and navigate patients to the appropriate clinician or service in an efficient and effective way
• Maintain confidentiality at all times
• Be able to cover all reception positions as necessary

Appointments

• Process appointment requests from patients by telephone, online or in person, with any clinician
• Organise visit requests
• Computer
• Register new patients or pass to the appropriate staff member
• Process patient's change of address using knowledge of the Practice area
• Manage repeat prescription requests in accordance with Practice guidelines.
• Scan letters onto patient records

Action practice tasks as required

• Action practice tasks as required

Telephone

• Receive telephone calls and deal with enquiries and messages, book and cancel appointments and manage prescription requests in a high volume, patient driven environment

Other Tasks

• Liaise with District Nurses, Hospitals, Health Visitors etc as required
• Be able to work as part of a team whilst having individual responsibilities and maintaining a high level of professionalism
• Prioritise your workload and use your own initiative when under pressure

Job Summary: Receive, assist and navigate patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.