Care Navigator & Patient Concierge (Part-Time)

NHS; Sunderland; On-site; GBP 23,000 - 25,000; Part time

Job summary

A healthcare practice is seeking a Medical Receptionist/Care Navigator who will assist the practice team and engage with patients. The ideal candidate should have experience in customer service and a background in GP reception. Responsibilities include managing appointments, processing all types of requests, and supporting clinical staff. Training is provided, and the environment emphasizes patient care and teamwork. This is a part-time, permanent position based in Sunderland.

Benefits

Ongoing training for staff

Supportive work environment

Qualifications

• Experience of customer service.
• Practical experience of computerised recording systems.
• Good standard of education (Standard Grade Mathematics or equivalent, Standard Grade English or equivalent).
• Experience of using own initiative.
• Experience of working within a GP reception environment.

Responsibilities

• Maintaining and monitoring the practice appointments system.
• Processing requests for appointments, visits and telephone consultations.
• Processing and distributing incoming and outgoing mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions.
• Computer data entry and processing information.
• Initiating contact with and responding to requests from patients.
• Providing clerical assistance to practice staff.
• Ordering and monitoring of stationery and other supplies.

Skills

Customer service experience

Computerized recording systems

Use of initiative

Education

Standard Grade Mathematics or equivalent

Standard Grade English or equivalent

Tools

EMIS Web

Job description

A healthcare practice is seeking a Medical Receptionist/Care Navigator who will assist the practice team and engage with patients. The ideal candidate should have experience in customer service and a background in GP reception. Responsibilities include managing appointments, processing all types of requests, and supporting clinical staff. Training is provided, and the environment emphasizes patient care and teamwork. This is a part-time, permanent position based in Sunderland.