Care Navigator (Dashwood Site)

The Methodist Church in Britain; Ramsgate, Margate; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Training provided to candidates with a

Encouragement of professional develop‑

Job summary

The Methodist Church in Britain is seeking a full-time GP receptionist to join the Dashwood Medical Centre site, Northdown & Dashwood Surgery. The role focuses on patient reception, appointment bookings, and administrative support across Dashwood and Northdown sites.

Hours to be agreed at interview with potential cross-site work; GCSE English and Maths at grade A–C are essential, and training will be provided to suitable candidates.

Qualifications

• GCSE English and Maths at grade A to C is essential.
• Flexibility in working hours.
• High standard of customer care.
• Good communication skills.
• Working in a team and on own initiative.

Responsibilities

• Speak with patients face to face and on the telephone to answer queries.
• Make appointments for patients.
• Liaise with team members and community services.
• Register new patients.
• Carry out reception and administrative duties.
• Ensure courtesy and professionalism for all contacts.
• Support smooth running of the practice.
• Work across Dashwood and Northdown sites as needed.

Skills

Flexibility in working hours

High standard of customer care

Good communication skills

Working in a team and on own initative

Education

GCSE English and Maths (A-C)

Job description

The post sits on the Dashwood Medical Centre site of Northdown & Dashwood Surgery, a GP practice that has recently merged two sites into one team. The core of the work is reception: dealing with patients in person and by phone, booking appointments, liaising with clinical and community colleagues, and registering new patients. The role is full-time with hours to be agreed at interview, and cross-site working may be needed, with the practice open until 20:00 on Fridays. GCSE English and Maths at grade A to C is essential, and training is offered to candidates with the right skills.

What the job involves

• Speaking with patients face to face and on the telephone, and dealing with their queries
• Making appointments for patients
• Liaising with other team members and community services
• Registering new patients
• Carrying out other reception and administrative duties
• Ensuring everyone who contacts the practice receives respect, courtesy, fairness and professionalism
• Helping with the smooth running of the practice
• Working across the Dashwood and Northdown sites at times

What’s required

Qualifications

• GCSE grade A to C in English and Maths

Skills & knowledge

• Flexibility in working hours
• High standard of customer care
• Good communication skills
• Working in a team and on own initiative

Nice to have

• Experience of working in a GP practice
• Good standard of education
• NVQ level 2 in Health and Social Care

What’s offered

• Training provided to candidates with the appropriate skills
• Encouragement of professional development