GP Receptionist/Care Navigator

The Methodist Church in Britain; London Borough of Bromley; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Free parking for all staff

Résumé du poste

The 12-month fixed-term post sits in the practice team at a GP surgery in Downham, handling initial patient contact by phone, in person, and digitally. You will signpost to clinicians, manage appointments, and maintain EMIS Web records to support efficient patient care.

Two years of primary care experience and GCSE English/Maths are required; NHS pathways experience and basic IT skills are desirable to support data entry and reporting.

Qualifications

• Good interpersonal communication and customer service skills.
• Experience with primary care or NHS-related processes is desirable.
• Familiarity with EMIS Web and digital pathways is a plus.

Responsabilités

• Act as the first point of contact for patients by phone, face to face, and digital channels.
• Signpost patients to appropriate clinicians or services, including social care and voluntary organisations.
• Book, amend and manage appointments and home visit requests.
• Help ensure patients are seen by the most appropriate clinician, reducing GP workload.
• Maintain accurate patient records on EMIS Web and other digital systems.

Connaissances

Interpersonal communication

Customer service

Digital literacy

Formation

GCSE English and Maths (A-C)

NVQ in Health and Social Care

Outils

EMIS Web

Doctaly Assist

Description du poste

This 12-month fixed-term post sits in the practice team at a 10,000-patient GP practice in Downham, alongside GPs, nurses and pharmacists. The core of the work is being the first point of contact for patients, directing them to the right clinician or service and keeping records accurate. Digital access is central, with work in EMIS Web and digital pathways developed with Doctaly Assist. Two years' primary care experience is required.

What the job involves

• Act as the first point of contact for patients by phone, face to face and digital channels
• Signpost patients to appropriate clinicians or services, including social care and voluntary organisations
• Book, amend and manage appointments and home visit requests
• Help ensure patients are seen by the most appropriate clinician, reducing GP workload
• Maintain accurate patient records on EMIS Web and other digital systems
• Liaise with clinicians, healthcare professionals and external services
• Register new and temporary patients
• Process repeat prescriptions in line with practice protocols
• Support patients in accessing NHS and community services and promote self-care
• Manage incoming and outgoing correspondence, including scanning and filing
• Use CHATDOC AI to support patient interactions
• Support data entry, searches and reporting

Qualifications

• GCSE grade A to C in English and Maths
• NVQ in Health and Social Care

Experience

• At least 2 years' experience in primary care
• Experience of customer service

Skills & knowledge

• Good interpersonal communication skills

Other

• Lives within reasonable distance of the surgery

Nice to have

• Basic IT skills

What’s offered

• Free parking for all staff