Medical Receptionist

The Methodist Church in Britain; Lancaster; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

NHS pension scheme

NHS car lease scheme (salary sacrifice

Career development opportunities

Job summary

Queen Square Medical Practice in Caton, near Lancaster, is seeking a front-of-house receptionist. You will welcome patients, handle telephone enquiries and triage appointments, while registering new patients and keeping records up to date.

Ideal candidates stay calm under pressure, maintain confidentiality, and work well in a fast-paced environment. Travel to the Caton branch with own car is required.

Qualifications

• GCSEs in English and Maths at grade C/4 or above.
• Confidential handling of information in line with GDPR.
• Calm, professional conduct in busy periods.
• Ability to prioritise workload and manage competing demands.

Responsibilities

• Greet patients in person and by phone in a courteous, professional manner.
• Manage appointment requests including triage, cancellations and enquiries.
• Register new patients and maintain accurate records.
• Handle confidential information in line with practice policies.
• Process clinical requests per practice protocols.
• Support general reception and administrative duties.
• Maintain calm and friendly conduct during busy periods.
• Manage patient flow and respond to inquiries.
• Assist the clinical team with admin tasks.

Skills

Excellent communication

Computer literacy

Calm under pressure

Organised

Confidentiality

Punctual

Team player

Education

GCSEs English & Maths (grade C/4+)

Tools

EMIS Web

Job description

This front-of-house receptionist post sits within Queen Square Medical Practice, a GP surgery that also runs a branch at Caton. The holder is often the first point of contact for patients in person and by phone, managing appointment requests and triage, registering new patients and keeping their records accurate. The role suits someone who stays calm during busy periods, handles confidential information carefully and works well in a fast-paced setting. Candidates need their own car to reach the Caton branch.

What the job involves

• Welcoming patients in person and by telephone in a courteous, professional manner
• Managing appointment requests, including triage, cancellations and general enquiries
• Registering new patients and keeping patient records accurate and up to date
• Handling sensitive, confidential information in line with GDPR and practice policies
• Processing clinical requests in line with practice protocols
• Supporting general reception and administrative duties
• Maintaining a calm, friendly and professional approach during busy periods
• Managing patient flow and responding to queries
• Supporting the clinical team with administrative tasks

Qualifications

• GCSEs (or equivalent) in English and Maths at grade C/4 or above

Skills & knowledge

• Excellent verbal and written communication
• Confident using computers for email, word processing and data entry
• Staying calm, organised and professional under pressure
• Prioritising workload and managing competing demands
• Strong attention to detail and commitment to confidentiality
• Reliable, punctual and flexible team player

Other

• Access to a car and ability to travel to the Caton branch

Nice to have

• Previous experience in a GP practice or healthcare setting
• Experience using EMIS Web or similar clinical systems
• NVQ Level 2 or 3 in Business Administration or Customer Service

What's offered

• Supportive, friendly team environment
• Full training and ongoing development opportunities
• NHS pension scheme
• NHS car lease scheme (salary sacrifice)
• Opportunity to build a long-term career in primary care
• Rewarding role making a difference to the local community