Reception/care navigator

The Methodist Church in Britain; West of England; On-site; GBP 12,000 - 17,000; Part time

Job summary

Downton Road Surgery is seeking a part-time receptionist and care navigator to join the reception team. The role involves front-of-house duties and behind-the-scenes admin, including handling prescriptions and GP requests. The post is 20 hours per week across flexible shifts.

You will be the first contact for patients and must ensure accurate data entry and courteous service. GCSEs (English and Maths) at grade C or above are required. Experience with primary care is advantageous.

Qualifications

• GCSE level or equivalent required.
• GCSE English and Maths grade C or above.
• Previous experience working with people.

Responsibilities

• Be the first point of contact for patients in person or by phone and signpost to the right service.
• Maintain the appointment system and book appointments, home visits, and e-requests.
• Answer incoming calls, transfer or handle queries.
• Identify patients needing urgent care and direct them accordingly.
• Handle emergency calls and dial 999 when required.
• Process post, documents, prescriptions and GP requests.

Skills

Patient experience

Communication

Team support

Education

GCSE English (C or above)

GCSE Maths (C or above)

Job description

Downton Road Surgery is recruiting a part-time receptionist and care navigator for its reception team. The role is the first point of contact for patients in person and by phone, directing them to the right service, and it also covers back-office administration such as third-party documents, prescriptions and GP requests. The post is 20 hours a week, split between front-of-house and behind-the-scenes work. Applicants need GCSE English and Maths at grade C or above.

What the job involves

• First point of contact for patients in person and by phone, signposting them to the right service
• Maintain the appointment system and book appointments and home visits, including personal, telephone and e-requests
• Answer incoming calls, transferring them or dealing with the query
• Identify patients needing urgent care and direct them appropriately
• Handle emergency calls from patients and clinical staff, dialling 999 when required
• Deal safely and appropriately with angry or stressed people
• Process incoming and outgoing post, third-party documents, prescriptions and GP requests
• Liaise with external agencies such as hospitals and community services
• Process information requests including SARs, insurance and solicitors' letters and DVLA forms
• Enter data for new and temporary registrations and patient healthcare records
• Advise on charges for private services and take payments
• Support clinical and admin colleagues, including cover for absences, and complete opening and closing procedures

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics and English at grade C or above

Experience

• Previous experience working with people

Skills & knowledge

• Driven to give the best possible patient experience

Nice to have

• Experience of working in primary care