Medical Receptionist / Care Navigator

The Methodist Church in Britain; West Midlands; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

NHS pension scheme

33–38 days annual leave (pro rata for

Job summary

Much Birch Surgery is seeking a friendly and capable receptionist to manage front-of-house duties, including appointments, registrations and general enquiries across face-to-face, phone and online channels. You will handle messages, maintain confidential records, and support clinical staff with efficient admin processes.

The role offers flexible full- or part-time hours, with cover for colleagues when needed. A strong NHS-focused environment and adherence to practice procedures are essential.

Qualifications

• GCSE level English or equivalent required.
• High level of accuracy and attention to detail essential.
• Good organisation and ability to manage competing priorities.
• Strict adherence to confidentiality standards and data protection.

Responsibilities

• Deliver a professional, welcoming reception service to patients and visitors.
• Manage appointments, enquiries and registrations across in-person, phone and online channels.
• Take messages and pass them to clinical and administrative staff.
• Maintain accurate, confidential patient records under practice policies.
• Handle mail, scanning, filing and coding of patient correspondence.

Skills

Accuracy

Organization

Confidentiality

Procedures knowledge

Teamwork

Education

GCSE English

Job description

This post at Much Birch Surgery, a rural dispensing GP practice, combines front-of-house reception with care navigation, directing patients to the right service. The work covers appointments, registrations and enquiries across face-to-face, phone and online channels, plus correspondence, scanning and confidential record-keeping. Full and part-time hours are considered, with cover for colleagues' absences sometimes needed beyond normal hours. Applicants need GCSE-level English and must pass pre-employment checks.

What the job involves

• Deliver a professional, welcoming reception service to patients and visitors
• Manage appointments, enquiries and patient registrations across face-to-face, telephone and online channels
• Take messages and pass them to clinical and administrative staff
• Maintain accurate, confidential patient records under practice policies
• Process incoming and outgoing mail, and scan, file and code patient correspondence to records
• Process patient change-of-address requests
• Support communication with patients, clinicians and external organisations, including hospitals
• Pull and file notes for surgeries and keep them updated
• Provide email, fax and photocopying support
• Open and lock up the premises and maintain security under practice protocols
• Keep reception, waiting areas and clinical rooms tidy and restocked
• Cover colleagues' absences in addition to normal working hours

What’s required

Qualifications

• GCSE standard or equivalent, including English

Skills & knowledge

• High level of accuracy and attention to detail
• Good organisation and ability to manage competing priorities
• Strict adherence to confidentiality standards
• Thorough knowledge of practice procedures and written protocols
• Ability to work effectively as part of a busy practice team

Checks & eligibility

• Satisfactory pre-employment checks

What’s offered

• NHS pension scheme with 20.68% employer contribution
• 33 to 38 days annual leave including bank holidays, pro rata for part-time staff
• Access to the Vivup benefits platform