Care Navigator

NHS; Shrewsbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Shrewsbury is seeking a compassionate Care Navigator. This role involves supporting patients in accessing the right care and services across health, social care, and voluntary sectors. Candidates should have relevant office and customer service experience. The position requires effective communication and adaptability to meet the needs of patients within the NHS framework. This role offers a supportive environment focused on delivering high-quality primary care.

Qualifications

• Experience greeting and directing patients.
• Proven ability to use appointment systems effectively.
• Skill in processing patient registrations and providing support.

Responsibilities

• Support patients to access appropriate services.
• Book and manage patient appointments within a safe environment.
• Liaise with multidisciplinary team members and external agencies.

Skills

Office experience

Customer service experience

Experience using own initiative

Experience in a reception environment

Experience with computerised recording systems

Education

GCSE grade A to C in English and Maths

NVQ in Customer Service

Job description

Introduction

We are seeking a motivated and compassionate Care Navigator to join our team. The Care Navigator plays a key role in supporting patients to access the right care, at the right time, by providing information, guidance and signposting to appropriate services across health, social care and the voluntary sector. Working closely with clinicians and the wider multidisciplinary team, the post holder will help improve patient experience, reduce health inequalities and support people to manage their health and well being more effectively.

Main duties of the job

To be responsible for undertaking a wide range of duties and the provision of general support to the rest of the team. Duties can include but are not limited to: greeting and directing patients, effective use of the appointment system, booking appointments, scanning, processing patient registrations and deductions and assisting patients as required; liaising with multidisciplinary team members and external agencies such as secondary care and community service providers; and providing effective, high quality and responsive care appropriate and timely within a safe environment to meet the needs of our registered patients without restriction or discrimination, adhering to information governance regulations at all times. You need to be adaptable to the changing needs of the NHS and our patients.

Working Hours

Monday 8:30am - 6:00pm

Tuesday 8:30am - 6:00pm

Friday 8:30am - 6:00pm

Every other Sunday - 8:00am - 12:30pm

Experience and skills

Office experience, practical experience of working with others, experience of using own initiative, experience of customer service, experience of working within a general practice reception environment, and practical experience of computerised recording systems.

Qualifications Essential criteria

• GCSE grade A to C in English and Maths
• NVQ in Customer Service

About us

We are a busy and patient-focused GP practice providing high-quality primary care services to our local population. Our multidisciplinary team includes GPs, nurses, healthcare assistants, care navigators, pharmacists and administrative staff who work collaboratively to deliver safe, effective and compassionate care.

The practice is committed to improving access to services, reducing health inequalities and supporting patients to manage their health and well being. We work closely with our Primary Care Network (PCN) and partner organisations across health, social care and the voluntary sector to ensure coordinated and person-centred care.

We value staff development, teamwork and continuous improvement, and we strive to create a supportive and inclusive working environment where every team member plays an important role in delivering excellent patient care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.