Care Navigator

King's College London; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading educational institution in the UK is looking for a Care Navigator to manage online consultations and triage them to appropriate pathways. This role involves providing administrative support, ensuring smooth practice operations, and supporting both patients and clinicians. Candidates should have excellent communication skills, attention to detail, and the ability to adhere to clinical protocols while maintaining patient confidentiality. Benefits include NHS Pension and access to NHS facilities.

Benefits

NHS Pension

Access to NHS & KCL facilities

Qualifications

• Strong communication skills to interact effectively with patients and staff.
• Ability to manage workflows within a digital platform.
• Experience in maintaining patient confidentiality and compliance with GDPR.

Responsibilities

• Monitor online consultations and triage them appropriately.
• Allocate consultations to the correct clinician or service.
• Ensure thorough documentation on the clinical system.

Skills

Excellent communication skills

Attention to detail

Ability to work within clinical protocols

Commitment to patient-centred care

Job description

Job Overview

The successful candidates will operate from King's College NHS Health Centre based in Bush House, The Strand, London. Planned start date for the role is 1st April 2026. We are looking for a care navigator who will manage the flow of online consultations into the practice and triage them to the correct clinical pathway that the practice has set up. The role will be working closely with our GP and administrative team as well as the wider network. The Care Navigator role will also have a share of administrative duties within the practice such as managing tasks/workflow and other practices requirements. The hours will be based in a regular shift pattern. Benefits of working in this role will include NHS Pension and access to NHS & KCL facilities. The Care Navigator plays a key role in ensuring patients receive timely, safe, and appropriate access to healthcare at Kings College London NHS Health Centre. This position focuses on managing online consultation workflows, completing nonclinical triage, and directing patients to the most suitable clinician or service. The Care Navigator will also provide efficient administrative support to maintain smooth practice operations. This role requires excellent communication skills, attention to detail, the ability to work within clinical protocols, and a strong commitment to patient-centred care.

Key Responsibilities

• Monitor incoming patient online consultations throughout the day using the practice's approved digital platforms.
• Review and categorise submissions based on the practice's nonclinical triage protocols.
• Allocate consultations to the appropriate clinician, service, or care pathway, ensuring urgent requests are escalated promptly.
• Identify administrative vs. clinical requests and process accordingly.
• Ensure accurate and thorough documentation on the clinical system.
• Complete general back-office administration including:
  • Processing clinical correspondence
  • Managing tasks and workflow queues
  • Updating patient records
  • Scanning, coding, and filing documents accurately
• Support front-of-house and back office staff when required.
• Assist with registration processes, appointment booking, and patient communications.
• Handle sensitive patient information with confidentiality and GDPR compliance.

Large GP Practice with 24k registered patients. For students and staff of King's College London only. We have a proactive, supportive and hard working approach to providing patient care.