Care Navigator

The Grove Medical Practice; Barnsley; On-site; GBP 20,000 - 28,000; Part time

Job summary

A local healthcare provider in Barnsley is looking for a part-time care navigator to support its clinical team. This varied role involves providing efficient reception services, navigating high volume calls, and ensuring patient confidentiality. Experience in administration and customer service is essential, while experience in a GP surgery is advantageous. Full training will be provided. The candidate must demonstrate excellent communication skills and the ability to work well as part of a team, with a flexible approach to cover different sites as needed.

Qualifications

• Experience in administration is essential.
• Experience in a GP Surgery is advantageous but not essential.
• Experience in a customer service environment is beneficial.

Responsibilities

• Provide an effective and efficient reception service to patients.
• Navigating high volume calls and managing patient queries.
• Ensure the building security and scan patient documents as required.

Skills

Excellent communication skills

Customer service experience

Ability to work as part of a team

Knowledge of practice procedures

Job description

Parttime care navigator required for our busy multi-sited GPsurgery. Experience preferred but full training will be given. This is a variedand interesting role supporting the clinical team to deliver high quality carefor our patients. Applicants should be enthusiastic, caring and conscientiousand be able to work well as part of a team. You should be able to demonstrateexcellent communication skills. Applicants must understand the principles ofconfidentiality and be keen to represent the surgery in a sensitive, friendly,efficient and competent manner.

Main duties of the job

Thefollowing are the core responsibilities of the post holder however, there maybe on occasion, a requirement to carry out other tasks.

• To have a thorough knowledge of all practice procedures
• To work in accordance with written protocols
• Ensure an effective and efficient reception service is provided to patients and anyother visitors to the Practice
• Answeringand care navigating high volume calls
• Dealwith all general enquiries, explain procedures and make new and follow-upappointments
• Usingyour own judgement and communication skills ensure that patients with no priorappointment but who need urgent consultation are dealt with in a logical andnon-disruptive manner
• Receiveand make telephone calls as required. Divert calls and take messages, ensuringaccuracy of detail and prompt appropriate delivery.
• Ensure the building is secure whenleaving at the end of the day
• Scanningdocuments in accordance with Practice guidelines
• Actiontasks within a timely manner
• Complete all annual Mandatory training asappropriate

Administration

• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols.
• Pulling/filing notes for surgeries and updating as necessary.
• Email and photocopy as requested.
• Summarising of new patient registration paper and electronic records.

Reception

• Receiving patients and dealing with their queries.
• Processing prescription requests.
• Be able to cover all reception position as necessary.
• Process patient samples as and when required.
• Processing incoming and outgoing mail.

Appointments

• Care navigates patients.
• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests.

Computer

• Registrations of new patients computer data entry and medical records
• Process patients changes of address computer data and medical records (have knowledge of practice area)
• Process prescription requests in accordance with practice guidelines.
• Managing the practice safehaven email account.
• Scanning patient paper information onto their electronic patient record.
• Work through and complete the EMIS task board.
• Work through and complete all EMIS workflow queries.
• Process the online patient queries.

Telephone

• Have working knowledge of telephone system.

Other Tasks

• Clear rooms after surgeries.
• Ensure building security making sure buildings are secure doors and windows are closed and alarm is set.
• Report/log any IT/telephone/building maintenance repairs as per practice procedure.
• Flexibility to work at different sites to cover according to the rota allocation and attend meetings.
• Complete allocated Health and Safety checks/tasks.
• Any other tasks allocated by managers.

Person Specification

Experience

• Experience of working in administration is essential for this role.
• Experience of working in a GP Surgery would be advantageous, but not essential as full training will be provided.
• Experience of working in a customer service environment would be beneficial for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.