Care Home Operations & HR Administrator

Barchester-Healthcare; Gateshead; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Rewarding Excellence bonus up to £500

Refer a friend scheme up to £500 per

Retail and leisure discounts

Access to medical specialists

Counselling and legal services

Tax code review service

Monthly staff lottery

Job summary

Barchester Healthcare is seeking an experienced Administrator to support the General Manager and management team in a care home, ensuring efficient daily operations across customer experience, HR, recruitment, payroll, and finance. You will supervise junior administration staff, promote a positive home image, and help manage confidential records.

The role requires strong IT skills, excellent organisation, and the ability to provide direction.

Qualifications

• Experience in a customer facing role.
• Previous involvement in HR administration and recruitment.
• High level of attention to detail and the ability to prioritise.
• Proficient user of Microsoft- specifically Word, Excel and Outlook.
• CIPD qualification would be beneficial.

Responsibilities

• Promote a warm and welcoming environment for residents, staff and visitors.
• Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home.
• Drive the occupancy and reputation of the Care Home as part of a community engagement team.
• Support resident and family feedback with a focus on customer care.
• Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions.
• Payroll preparation for home based staff.
• Provide advice and guidance to employees on queries using the HR tools and resources available.
• Ensure that all personal files are stored securely.
• Attend meetings and produce accurate notes and minutes where required.
• Ensure all rotas are complete.
• Manage safe contents, petty cash, and resident fund accounts.
• Update ad-hoc training, supervisions, and appraisals on staff records.
• Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications.

Skills

Customer facing

HR administration

Recruitment

Payroll

Finance

Attention to detail

Organisational skills

Education

CIPD qualification (beneficial)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Barchester Healthcare is seeking an experienced Administrator to support the General Manager and management team in a care home, ensuring efficient daily operations across customer experience, HR, recruitment, payroll, and finance. You will supervise junior administration staff, promote a positive home image, and help manage confidential records.

The role requires strong IT skills, excellent organisation, and the ability to provide direction.