Care Home Admin Lead — HR, Payroll & Recruitment

Barchester Healthcare Homes Limited; Chippenham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Rewarding Excellence bonus up to £500

Refer a friend bonus up to £500

Employee discounts on retail/leisure

Counselling and legal services

Tax code review service

Monthly staff lottery

Job summary

Barchester Healthcare are looking for an experienced Administrator to join our team and support the General Manager in running a high quality care home.

You will manage customer enquiries, HR and recruitment, payroll and finances, and supervise junior admin staff. The role requires strong IT skills, excellent organisation and a professional, positive approach when communicating with residents, families and staff. This is a pivotal role with opportunities for progression within the home.

Qualifications

• Experience in a customer facing role.
• Involvement in HR administration and recruitment.
• Proficient with Microsoft Word, Excel and Outlook.
• CIPD qualification would be beneficial.

Responsibilities

• Promote a warm and welcoming environment for residents, staff and visitors.
• Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
• Drive the occupancy and reputation of the Care Home as part of a community engagement team
• Support resident and family feedback with a focus on customer care
• Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
• Payroll preparation for home based staff
• Provide advice and guidance to employees on queries using the HR tools and resources available
• Ensure that all personal files are stored securely
• Attend meetings and produce accurate notes and minutes where required
• Ensure all rotas are complete
• Manage safe contents, petty cash, and resident fund accounts
• Update ad-hoc training, supervisions, and appraisals on staff records
• Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications

Skills

Customer service

HR administration

Organisation

Attention to detail

Communication skills

Education

CIPD qualification (beneficial)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Barchester Healthcare are looking for an experienced Administrator to join our team and support the General Manager in running a high quality care home.

You will manage customer enquiries, HR and recruitment, payroll and finances, and supervise junior admin staff. The role requires strong IT skills, excellent organisation and a professional, positive approach when communicating with residents, families and staff. This is a pivotal role with opportunities for progression within the home.