Care Home Administrator & HR Coordinator

Barchester Healthcare Homes Limited; Fareham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Rewarding Excellence bonus

Refer a friend scheme

Retail and leisure discounts

Medical specialists access

Counselling and legal services

Tax code review service

Monthly staff lottery

Job summary

Barchester Healthcare Homes Limited is seeking an experienced Administrator to join the home’s management team in Fareham. You will support the General Manager by handling customer experience, HR, recruitment, payroll, finance and supervising junior admin staff.

The role requires IT proficiency, strong organisation, and the ability to guide others while presenting a professional image. A CIPD qualification is advantageous.

Qualifications

• Experience in customer facing role.
• Involvement in HR administration and recruitment.
• High attention to detail with ability to prioritise.
• Proficient in Word, Excel and Outlook.
• CIPD qualification would be beneficial.

Responsibilities

• Promote a warm, welcoming environment for residents, staff and visitors.
• Handle enquiries and showrounds for prospective families; manage customer database to support performance.
• Drive occupancy and reputational tasks as part of community engagement.
• Support resident and family feedback with focus on customer care.
• Assist with recruitment of home staff and inductions.
• Payroll preparation for home-based staff.
• Provide guidance to employees on HR queries using available tools.
• Maintain secure personal files and take accurate notes/minutes of meetings.
• Ensure rotas are complete and manage petty cash and resident funds.
• Update staff records with training, supervisions and appraisals; advise on staff development and qualifications.

Skills

Customer service

HR administration

Attention to detail

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

CIPD qualification

Job description

Barchester Healthcare Homes Limited is seeking an experienced Administrator to join the home’s management team in Fareham. You will support the General Manager by handling customer experience, HR, recruitment, payroll, finance and supervising junior admin staff.

The role requires IT proficiency, strong organisation, and the ability to guide others while presenting a professional image. A CIPD qualification is advantageous.