Care Home Occupancy & Relationship Specialist

Barchester Healthcare; York and North Yorkshire; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Commission structure

Discounts & wellbeing support

Best Doctors Service

Career progression

Job summary

Barchester is recruiting a Customer Relationship Manager to join our care home team in the UK. You will drive occupancy by handling enquiries, networking with the local community and developing the home’s digital profile.

We value professional sales experience, CRM proficiency, and strong communication, with a self-motivated, target-driven attitude. A full UK driving licence is required to support local activities.

Qualifications

• Have proven sales and marketing experience preferably in healthcare but not essential.
• Analyse data on Salesforce or similar CRM application.
• Be self-motivated and target driven.
• Have interpersonal and professional qualities.
• Confident user of Microsoft Office (Excel/PowerPoint).
• Full UK driving licence.

Responsibilities

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Skills

Sales experience

CRM (Salesforce)

Interpersonal skills

Self-motivated

MS Office (Excel/PowerPoint)

Driving licence

Tools

Salesforce

Job description

Barchester is recruiting a Customer Relationship Manager to join our care home team in the UK. You will drive occupancy by handling enquiries, networking with the local community and developing the home’s digital profile.

We value professional sales experience, CRM proficiency, and strong communication, with a self-motivated, target-driven attitude. A full UK driving licence is required to support local activities.