Care Home Administration & HR Coordinator

Barchester Healthcare; Malvern Hills; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Bonus £500 for CQC

Refer-a-friend £500

Discounts

Medical specialists

Counselling services

Tax code review

Staff lottery

Job summary

Barchester Healthcare are looking for an experienced and dedicated Administrator to join our home management team, providing the General Manager with the support needed to ensure the efficient running of a high quality home.

This role covers customer experience, HR, recruitment, payroll, finance and the supervision of junior administration staff, with opportunities to develop and progress within a supportive, values‑driven environment.

Qualifications

• Experience in a customer facing role.
• Involvement in HR administration and recruitment.
• High level of attention to detail and the ability to prioritise.
• Proficient user of Microsoft Word, Excel and Outlook.
• CIPD qualification would be beneficial.

Responsibilities

• Promote a warm and welcoming environment for residents, staff and visitors
• Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
• Drive the occupancy and reputation of the Care Home as part of a community engagement team
• Support resident and family feedback with a focus on customer care
• Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
• Payroll preparation for home based staff
• Provide advice and guidance to employees on queries using the HR tools and resources available
• Ensure that all personal files are stored securely
• Attend meetings and produce accurate notes and minutes where required
• Ensure all rotas are complete
• Manage safe contents, petty cash, and resident fund accounts
• Update ad-hoc training, supervisions, and appraisals on staff records
• Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications

Skills

Customer facing

HR administration

Recruitment

Attention to detail

MS Word

MS Excel

Outlook

CIPD qualification

Job description

Barchester Healthcare are looking for an experienced and dedicated Administrator to join our home management team, providing the General Manager with the support needed to ensure the efficient running of a high quality home.

This role covers customer experience, HR, recruitment, payroll, finance and the supervision of junior administration staff, with opportunities to develop and progress within a supportive, values‑driven environment.