Care Group Support Officer

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 26,000 - 34,000; Full time

Job summary

Walsall Healthcare NHS Trust invites applications for a Band 5 Care Group Support Officer within the Medicine directorate. The role encompasses service management tasks such as DM01, 18 Week RTT, capacity planning, patient pathways, clinic configuration and staff management, with flexible work to meet service demands.

You will input and extract data for dashboards and reports, monitor care group wait lists and booking rules to optimise capacity, and collaborate with clinicians to address RTT

Qualifications

• Previous experience in managing a service is essential.
• Calm and confident aptitude in a demanding environment.

Responsibilities

• Support Care Group Management by inputting and extracting data for dashboards, reports and updates on 18 week RTT.
• Monitor the Care Group wait lists daily.
• Monitor booking rules for outpatient sessions to optimise capacity.
• Monitor the DM01 for Endoscopy.
• Liaise with the access team to support patient pathways and interpret the PTL.
• Identify data quality issues in the PTL and address capacity risks with clinicians.
• Develop capacity and demand models for clinical specialties.
• Contribute to service reviews and redesign activities.

Job description

Applications are invited to join the MLTC team as a Band 5 Care Group Support Officer within the Medicine directorate. This opportunity will present a variety of roles within service management, such as; DM01, 18 Week RTT (ensuring that we are in accordance to local and national targets), demand and capacity, communication networking, managing patient pathways, procedural management, clinic configuration and staff management. As part of the Care Group management team you will need to work flexibly to meet the demands of the service and be able to work effectively with all clinical and non-clinical personnel.,

• To support the Care Group Management by inputting and extracting data from several sources in the development of dashboards, reports and updates relating to the 18 week RTT
• Monitor the Care Group wait lists on a daily basis
• Monitor the application of booking rules for outpatient sessions and ensure optimal utilisation of capacity
• Monitor the DM01 for Endoscopy
• Liaise and develop relationships with the access team to support and manage patient pathways within agreed national and local waiting times.Interpret the PTL and identify data quality issues
• Interpret the PTL and identify any capacity issuesSupport the Care Group Management team by liaising with clinicians todevelop actions to address 18 week RTT risks
• To support the Care Group Management team in developing capacity and demand models for clinical specialties
• Support the Care Group Management team in the development of servicereviews and subsequent service redesign.
  Previous experience in managing a service is essential in addition to a calm and confident aptitude in a sometimes demanding and challenging environment.
  Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.