Care Group Support Officer

Walsall Healthcare; Walsall; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

NHS pension

Staff accommodation where available

Job summary

Walsall Healthcare NHS Trust invites applications for a Band 5 Care Group Support Officer within the Medicine directorate. You will help manage the DM01 and 18-week RTT pathways, develop dashboards and reports, and work with clinical and non-clinical staff to improve patient pathways.

The role requires prior service management experience and the ability to work both independently and as part of a team, delivering against local and national targets.

Qualifications

• NVQ level 4 in Business Administration or equivalent experience.
• Qualification in IT packages, ECDL or equivalent.
• Previous experience in managing a service is essential.

Responsibilities

• Support Care Group Management by inputting and extracting data for dashboards and reports relating to the 18 week RTT
• Monitor the Care Group wait lists daily
• Monitor the booking rules for outpatient sessions and ensure capacity is optimised
• Monitor the DM01 for Endoscopy
• Liaise with the access team to support patient pathways and identify data quality issues
• Develop actions with clinicians to address 18 week RTT risks
• Develop capacity and demand models for clinical specialties
• Develop service reviews and drive service redesign

Skills

Ability to work using own initiative

Ability to work effectively as part of

Effective written and verbal

Education

NVQ level 4 in Business Administration or equivalent experience

Job description

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM

Job overview

Applications are invited to join the MLTC team as a Band 5 Care Group Support Officer within the Medicine directorate. This opportunity will present a variety of roles within service management, such as; DM01, 18 Week RTT (ensuring that we are in accordance to local and national targets), demand and capacity, communication networking, managing patient pathways, procedural management, clinic configuration and staff management. As part of the Care Group management team you will need to work flexibly to meet the demands of the service and be able to work effectively with all clinical and non-clinical personnel.

Previous experience in managing a service is essential in addition to a calm and confident aptitude in a sometimes demanding and challenging environment.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.

Main duties of the job

Key Responsibilities

• To support the Care Group Management by inputting and extracting data from several sources in the development of dashboards, reports and updates relating to the 18 week RTT
• Monitor the Care Group wait lists on a daily basis
• Monitor the application of booking rules for outpatient sessions and ensure optimal utilisation of capacity
• Monitor the DM01 for Endoscopy
• Liaise and develop relationships with the access team to support and manage patient pathways within agreed national and local waiting times.Interpret the PTL and identify data quality issues
• Interpret the PTL and identify any capacity issues Support the Care Group Management team by liaising with clinicians to develop actions to address 18 week RTT risks
• To support the Care Group Management team in developing capacity and demand models for clinical specialties
• Support the Care Group Management team in the development of servicereviews and subsequent service redesign.

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

The role of this position is to support the Care Group Management team in the delivery and management of all patients on the DM01 and 18 week RTT pathways, both outpatient and in-patient; ensuring adherence to local and national targets. In addition, you will be required to ensure that processes within the care group pathways and quality indicators are being met. This will involve working with various levels of personnel in order to ensure that deadlines are met.

The Support Officer will support the Care Group Management team with the overall supervision of the medical secretariat within Long Term Conditions.

General Responsibilities - Managerial:

• Sickness Management
• Recruitment and Selection
• Induction Training
• Mandatory training and development in accordance with organisation policies
• Training of staff in the work place
• KSF Process and facilitation of continued professional development
• Attendance records/signing time sheets
• Managing of annual leave and time in lieu
• Overtime management
• Competency issues
• Disciplinary issues – initiate appropriate action
• Investigate and action complaints
• Ensure a continuous level of staffing is available in the relevant areas

Person specification

Qualifications

• NVQ level 4 in Business Administration or equivalent experience
• Qualification in IT packages, ECDL or equivalent

Skills

• Ability to work using own initiative
• Ability to work effectively as part of a team
• Effective written and verbal communication skills

Knowledge

• Basic awareness or knowledge of NHS policy relating to patient access
• Must demonstrate and be aware of their strengths and weaknesses and area for development.
• Flexible and positive attitude to healthcare, caring manner and respect for others

Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Sponsorship and Visas

We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.

This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently. Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre-employment checks process. Where a candidates' right to work is derived from another person’s immigration permission, the Trust will discuss the implications of this with the candidate before a permanent post is confirmed, to ensure that both parties understand the terms on which employment can be sustained.

Recruitment and Selection Approach

In line with best practice and regulatory guidance, our selection process is fair, consistent and based on your ability to perform the role, contribute to the organisation and your potential for development.

What to expect:

• Application screening: Your application will be reviewed against the person specification
• Interview: Typically, a panel interview with competency-based and values-based questions
• Assessment: Role-dependent assessments may include practical tasks or presentations
• Timeline: We aim to complete the process within 47 days of the closing date. Recruitment Journey is attached to all live vacancies.

We are committed to making reasonable adjustments for disabled candidates at any stage. Please contact us to discuss your needs.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications