Care Group Support Manager

National health service; Birmingham; On-site; GBP 42,000 - 52,000; Full time

Job summary

The Care Group Support Manager role at Walsall Healthcare NHS Trust focuses on leading operational performance, supporting service improvement, and managing budgets and resources. You will work alongside clinicians, senior nurses, and managers to deliver high-quality, efficient healthcare services.

Key responsibilities include monitoring performance data, governance, recruitment and staff development, and representing the Care Group in internal and external meetings.

Qualifications

• Significant NHS operational management experience.
• Experience in managing waiting lists and RTT delivery.
• Proven project management experience in recent years.
• Experience working with senior Consultants and cross-functional teams.
• Experience developing policies and business cases.
• Experience of budgeting and financial monitoring in the last two years.

Responsibilities

• Lead operational performance across the Care Group.
• Support service improvements and governance activities.
• Manage day-to-day service operations and resources.
• Collaborate with clinicians, Matrons, Clinical Directors, Finance, HR, and Performance teams.
• Develop and monitor budgets and financial plans.
• Lead and support projects and service improvements.

Skills

NHS operational management

Project management

Waiting lists/RTT processes

Multidisciplinary collaboration

Policy & business case development

Line management

Budget management

Communication skills

Education

First degree or equivalent in Business Management

Job description

Job responsibilitiesFor the full outline of the role please see and review the attached Job Description and Person SpecificationPerson Specification
EssentialFormal education to first degree level or equivalent in Business Management.Significant experience working in an NHS operational management role
Experience / Skills
EssentialSignificant experience working in an NHS setting in an operational management roleEvidence of project management experience in the last two years.Experience in the processes to support the management/monitoring of waiting lists (PTL's) to support RTT delivery.Experience of working collaboratively with a multidisciplinary team including senior Consultants.Experience in the development of policies and procedures/business cases.Line management experience in the last two years.Experience of managing/monitoring budgets in the last two years.
Communication Skills
EssentialHighly motivated and self-directed with the ability to prioritise and work to tight deadlines.Able to work under own initiative, independently or as an effective team memberManagement of clinical incidents and complaints.Capacity to work with clinicians at all levels, maintaining positive working relationshipsAble to co-ordinate and delegate accordingly within the directorate to effectively utilise resources.
Flexibility
EssentialResilient, flexible and able to adapt to ensure achievement of objectives with constantly changing situations and environments.Highly motivated and self-directed with the ability to prioritise and work to tight deadlines.
Analytical & Judgement
EssentialAbility to review and present data to demonstrate performance and where improvements need to be made.Strong analytical skills and ability to consider bigger picture. Able to manage several demanding agendas simultaneously and able to work autonomously.
Working Environment & Conditions
EssentialAbility to work under pressure and maintain high quality work.Participate in Divisional Bed Management Rota.
Person Specification
Qualifications
EssentialFormal education to first degree level or equivalent in Business Management.Significant experience working in an NHS operational management role
Experience / Skills
EssentialSignificant experience working in an NHS setting in an operational management roleEvidence of project management experience in the last two years.Experience in the processes to support the management/monitoring of waiting lists (PTL's) to support RTT delivery.Experience of working collaboratively with a multidisciplinary team including senior Consultants.Experience in the development of policies and procedures/business cases.Line management experience in the last two years.Experience of managing/monitoring budgets in the last two years.
Communication Skills
EssentialHighly motivated and self-directed with the ability to prioritise and work to tight deadlines.Able to work under own initiative, independently or as an effective team memberManagement of clinical incidents and complaints.Capacity to work with clinicians at all levels, maintaining positive working relationshipsAble to co-ordinate and delegate accordingly within the directorate to effectively utilise resources.
Flexibility
EssentialResilient, flexible and able to adapt to ensure achievement of objectives with constantly changing situations and environments.Highly motivated and self-directed with the ability to prioritise and work to tight deadlines.
Analytical & Judgement
EssentialAbility to review and present data to demonstrate performance and where improvements need to be made.Strong analytical skills and ability to consider bigger picture. Able to manage several demanding agendas simultaneously and able to work autonomously.
Working Environment & Conditions
EssentialAbility to work under pressure and maintain high quality work.Participate in Divisional Bed Management Rota.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over
18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab)., Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas
applicants (Opens in a new tab).Employer detailsEmployer nameWalsall Healthcare NHS TrustAddressManor HospitalMoat RoadWalsallWS2 9PSUnited KingdomEmployer's websiteEmployer detailsEmployer nameWalsall Healthcare NHS TrustAddressManor HospitalMoat RoadWalsallWS2 9PSUnited KingdomEmployer's website
Job summaryThis role is at the heart of making a real difference to patient care. The Care Group Support Manager is responsible for leading operational performance, supporting service improvement, managing budgets and resources, and working alongside clinicians, senior nurses, and managers to deliver high-quality, efficient healthcare services. It is a varied and influential role that combines leadership, problem-solving, data-driven decision-making, and people management to help ensure patients receive the best possible care. PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBER OF duties of the jobThe Care Group Support Manager, plays a key role in ensuring clinical services operate effectively. Responsibilities will include:Leading operational performance across the Care Group, ensuring services meet quality, activity, performance, and financial targets.Managing day-to-day service operations, resolving issues quickly and supporting clinicians and senior leaders to
maintain smooth service delivery.Monitoring and analysing performance data, identifying risks, trends, and opportunities for improvement, and implementing solutions to achieve targets.Working collaboratively with Consultants, Matrons, Clinical Directors, Finance, HR, and Performance teams to develop services and improve patient outcomes.Supporting financial management, including budget monitoring, cost improvement programmes, business case development, and ensuring value for money.Leading and supporting projects and service improvement initiatives, helping to introduce new ways of working and enhance patient experience.Ensuring effective governance and compliance, including contributing to audits, investigations, policy development, and performance management processes.Managing and developing staff, overseeing recruitment, attendance management, appraisals, training, and supporting high-performing administrative teams.Representing the Care Group at internal and external meetings, building
strong relationships with stakeholders and contributing to strategic decision-makingAbout usWalsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The 170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.DetailsDate posted29 September 2026Pay schemeAgenda for changeBandBand 7Salary