Care Group Support Officer | Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 27,000 - 32,000; Full time

Job summary

Walsall Healthcare NHS Trust is recruiting for a Band 5 Care Group Support Officer in the Medicine directorate. The role involves supporting the Care Group management by handling data, dashboards and progress against 18 week RTT targets, and coordinating with clinical and non-clinical staff to optimise patient pathways.

The post requires previous service-management experience and the ability to work flexibly in a demanding environment, including liaising with the access team to monitor waiting

Qualifications

• Previous experience in managing a service is essential.
• Calm and confident aptitude in a demanding environment.

Responsibilities

• Support Care Group Management by inputting and extracting data for dashboards, reports and updates relating to the 18 week RTT.
• Monitor the Care Group wait lists daily.
• Monitor booking rules for outpatient sessions and ensure optimal utilisation of capacity.
• Monitor the DM01 for Endoscopy.
• Liaise with the access team to support and manage patient pathways within agreed waiting times; interpret the PTL and identify data quality issues.
• Interpret the PTL and identify capacity issues.
• Support Care Group Management by liaising with clinicians to develop actions to address 18 week RTT risks.

Job description

Care Group Support Officer | Walsall Healthcare NHS Trust

Applications are invited to join the MLTC team as a Band 5 Care Group Support Officer within the Medicine directorate. This opportunity will present a variety of roles within service management, such as; DM01, 18 Week RTT (ensuring that we are in accordance to local and national targets), demand and capacity, communication networking, managing patient pathways, procedural management, clinic configuration and staff management. As part of the Care Group management team you will need to work flexibly to meet the demands of the service and be able to work effectively with all clinical and non-clinical personnel.

Previous experience in managing a service is essential in addition to a calm and confident aptitude in a sometimes demanding and challenging environment.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.

Key Responsibilities

• To support the Care Group Management by inputting and extracting data from several sources in the development of dashboards, reports and updates relating to the 18 week RTT
• Monitor the Care Group wait lists on a daily basis
• Monitor the application of booking rules for outpatient sessions and ensure optimal utilisation of capacity
• Monitor the DM01 for Endoscopy
• Liaise and develop relationships with the access team to support and manage patient pathways within agreed national and local waiting times.Interpret the PTL and identify data quality issues
• Interpret the PTL and identify any capacity issues
• Support the Care Group Management team by liaising with clinicians todevelop actions to address 18 week RTT risks

The role of this position is to support the Care Group Management team in the delivery and management of all patients on the DM01 and 18 week RTT pathways, both outpatient and in-patient; ensuring adherence to local and national targets. In addition, you will be required to ensure that processes within the care group pathways and quality indicators are being met. This will involve working with various levels of personnel in order to ensure that deadlines are met.

The Support Officer will support the Care Group Management team with the overall supervision of the medical secretariat within Long Term Conditions.

General Responsibilities - Managerial:

• To supervise and lead a group of staff within Endoscopy and incorporating all staff issues:
• Sickness Management
• Recruitment and Selection
• Induction Training
• Mandatory training and development in accordance with organisation policies
• Training of staff in the work place
• KSF Process and facilitation of continued professional development
• Attendance records/signing time sheets
• Managing of annual leave and time in lieu
• Overtime management
• Competency issues
• Disciplinary issues – initiate appropriate action
• Investigate and action complaints
• Ensure a continuous level of staffing is available in the relevant areas

This advert closes on Wednesday 11 Nov 2026