Care Group Operations & Pathways Officer

Walsall Healthcare; Walsall; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

NHS pension

Staff accommodation where available

Job summary

Walsall Healthcare NHS Trust invites applications for a Band 5 Care Group Support Officer within the Medicine directorate. You will help manage the DM01 and 18-week RTT pathways, develop dashboards and reports, and work with clinical and non-clinical staff to improve patient pathways.

The role requires prior service management experience and the ability to work both independently and as part of a team, delivering against local and national targets.

Qualifications

• NVQ level 4 in Business Administration or equivalent experience.
• Qualification in IT packages, ECDL or equivalent.
• Previous experience in managing a service is essential.

Responsibilities

• Support Care Group Management by inputting and extracting data for dashboards and reports relating to the 18 week RTT
• Monitor the Care Group wait lists daily
• Monitor the booking rules for outpatient sessions and ensure capacity is optimised
• Monitor the DM01 for Endoscopy
• Liaise with the access team to support patient pathways and identify data quality issues
• Develop actions with clinicians to address 18 week RTT risks
• Develop capacity and demand models for clinical specialties
• Develop service reviews and drive service redesign

Skills

Ability to work using own initiative

Ability to work effectively as part of

Effective written and verbal

Education

NVQ level 4 in Business Administration or equivalent experience

Job description

Walsall Healthcare NHS Trust invites applications for a Band 5 Care Group Support Officer within the Medicine directorate. You will help manage the DM01 and 18-week RTT pathways, develop dashboards and reports, and work with clinical and non-clinical staff to improve patient pathways.

The role requires prior service management experience and the ability to work both independently and as part of a team, delivering against local and national targets.