Care Group Manager – Division of Medicine

Walsall Healthcare; Walsall; On-site; GBP 58,000 - 65,000; Full time

Benefits offered by this job

NHS Pension

Staff accommodation where available

Job summary

Walsall Healthcare NHS Trust is seeking a proactive Care Group Manager for the Division of Medicine. You will provide operational leadership to the Care Group, supported by senior operations staff, driving performance against financial, activity and quality targets.

The role requires leadership experience at senior level, strategic insight, and commitment to professional development within the NHS framework. This is a 12-month secondment with on-call responsibilities as per rota.

Qualifications

• Formal education to first degree level or equivalent ability or working towards or experience at NHS operational management.
• Post graduate training in Business or NHS Management in progress or completed.
• Evidence of continuous professional development.

Responsibilities

• Lead day-to-day operational management of the Care Group within the Division of Medicine.
• Support the Director of Operations and Divisional Director to meet financial, activity, patient experience and clinical targets.
• Develop and implement service and divisional policies in line with strategic aims.

Skills

Operational management

Change management

Budget management

Interpersonal skills

Communication

Performance management

Education

First degree or equivalent

Postgraduate NHS management training

Continuous professional development (CPD)

Job description

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Care Group Manager – Division of Medicine

NHS AfC: Band 8a

Main area Division of Medicine Grade NHS AfC: Band 8a Contract Secondment: 12 months Hours Full time - 37.5 hours per week (On call management cover as per rota.) Job ref 407-MLTC-8353523

Site Walsall Manor Hospital Town Walsall Salary £57,528 - £64,750 per annum Salary period Yearly Closing 12/11/2026 08:00

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM

Job overview

An exciting opportunity to join the Operational Management team within the Division of Medicine at Walsall Healthcare Trust .

The post of Care Group Manager is a crucial leadership role within the Trust. The Care Group Manager providers operational leadership to the Care Group, with the support of Director of Operations, Divisional Director, Clinical Directors, and Matrons. The post-holder will both be accountable for services within their Care Group and play an active role in Divisional decision-making. Candidates will need to show professional leadership, strategic knowledge and experience; they will need to foster a culture which values continuing professional development and strives for excellence in the delivery of patient care. They must actively lead by example, in line with the Trust’s values of Respect, Compassion, Professionalism and Teamwork, and must be able to demonstrate real ambition for the services, staff and people of Walsall.

Main duties of the job

The Care Group Manager for Division of Medicine will be responsible for the day-to-day operational management. The post holder will assist the Director of Operations, Deputy Director of Operations, Divisional Director, Clinical Director and Divisional Director of Nursing and Matrons in ensuring that the Care Group & Division delivers its financial, activity, patient experience and clinical & quality targets.

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

Operational planning and scheduling - the post holder will :

• Ensure processes are in place to meet quality standards and indicators
• Be responsible for safe and effective delivery of clinical services within the Care Group
• Ensure systems are in place to provide relevant information to improve clinical pathways.
• Be responsible for development of specialty service plans that are consistent with the strategic aims and objectives of the Trust.
• Undertake with the General Manager to develop and implement business & strategic plans
• Be responsible with Clinical Director for capacity planning and negotiation/ successful delivery of the Care Group’s performance standards.
• Ensure business cases are produced for service developments taking account of: activity; income projections; appropriate service models
• Support the Clinical Director in making decisions on medical cover for the Care Group
• Be responsible for developing and leading Improvement Programmes within the Care Group and also across the Division as required
• Be responsible for the development and implementation of service/Divisional policies.
• Be accountable for ensuring patient flows are appropriate and in collaboration with site management that capacity is maximised safely and effectively.
• Establish and monitor the agreed range of professional standards and performance targets for supporting departments and clinical specialities

Elective Access

• Be the lead for Elective Access within the Division
• Coordinate the Care Group and Support Managers in the delivery of their elective access services & requirement.
• Ensure that each specialty undertakes regular capacity & demand analysis using accredited tools
• Coordinate within the Division, the management of RTT, cancer waits, diagnostic waits, waiting list management and validation
• Support the development and implementation within the Division of developments such as the electronic referral system and partial booking
• Work to improve the utilisation of elective access sessions.

Management of staff and performance management

• Provide direct line management to the Care Group’s personnel (other than nursing and medical staff and all the duties that pertain to such as outlined in the job description.

Performance management

• Be accountable with the CD and Care Group Matron, for the Care Group’s performance against plan and all the duties that pertain to such as outlined in the job description.

further information around leadership and financial management can be found on the Job Description.

Person specification

Qualifications

• Formal education to first degree level or equivalent ability or working towards or experience at NHS operational management, including senior level experience or equivalent management experience
• Post graduate training in Business or NHS Management in progress or completed
• Evidence of continuous professional development

Experience

• Significant experience in senior clinical/managerial position (majority at band 7)
• Experience of leading and managing a team including managing conflict.
• Experience of research/audit and bench marking utilising the results to improve the quality of care
• Management of clinical incidents and complaints
• Experience in identifying education and training needs of staff supporting them in their professional development
• Experience in the management of a wide range of HR issues and financial resources
• Demonstrates a firm understanding of the patient experience agenda, including evidence of utilizing a variety of data to positively improve their experience.
• Experience in the management of elective access waiting list and processes

Skills

• Evidence of operational management expertise within hospital-based specialties.
• Significant experience of successful change management and service redesign
• Experience in managing budgets for specialties.
• Excellent Interpersonal skills and ability to build rapport and credibility with clinical and managerial teams.
• Excellent written and verbal communication skills with well-developed analytical skills with ability to present information, concisely and in a variety of formats for executive meetings, clearly articulating the impact on patient experience.
• Clear and demonstrable understanding of the performance management agenda for the speciality.
• Full understanding of the speciality monitoring frameworks and the organisation’s reporting obligations and their contribution to ensuring the organisation meets them
• Evidence of experience of clinical governance, risk management and service improvement.
• Experience of contributing to and assessing/implementing cost improvement programmes.
• Evidence of initiating purposeful action and persistence in achieving speciality objectives
• Ability to negotiate effectively and problem solve to effect change
• Has an overview of the and an understanding of the clinical disciplines and their specific code of conduct within the speciality in order that there is an understanding of what is required to be in place for the safe and effective delivery of services.

Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Sponsorship and Visas

We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.

This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently. Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre-employment checks process. Where a candidates' right to work is derived from another person’s immigration permission, the Trust will discuss the implications of this with the candidate before a permanent post is confirmed, to ensure that both parties understand the terms on which employment can be sustained.

Recruitment and Selection Approach

In line with best practice and regulatory guidance, our selection process is fair, consistent and based on your ability to perform the role, contribute to the organisation and your potential for development.

What to expect:

• Application screening: Your application will be reviewed against the person specification
• Interview: Typically, a panel interview with competency-based and values-based questions
• Assessment: Role-dependent assessments may include practical tasks or presentations
• Timeline: We aim to complete the process within 47 days of the closing date. Recruitment Journey is attached to all live vacancies.

We are committed to making reasonable adjustments for disabled candidates at any stage. Please contact us to discuss your needs.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications