Care Customer Service Advisor - Full Training Provided

HR GO Group; West Boldon; Remote; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Full training provided

12-week temporary assignment

Potential for permanent opportunities

Supportive team environment

Competitive hourly rate

Job summary

HRGO Recruitment are recruiting on behalf of a well-established care provider for compassionate and customer-focused Customer Service Advisors. This is an excellent opportunity to join a supportive team where you will help families make important decisions about care for their loved ones.

The assignment is full-time, 12 weeks temporary with potential for permanency, at Boldon Colliery, Tyne and Wear, with training provided and a rate of £12.87 per hour.

Qualifications

• Strong communication and active listening skills.
• Empathetic, patient and professional in sensitive situations.
• Experience in call centres, retail, hospitality or healthcare is a plus.

Responsibilities

• Handle inbound and outbound calls, voicemails and online enquiries.
• Listen with empathy and understand individual needs.
• Provide reassurance and guidance throughout the enquiry process.
• Book care home show rounds and appointments.
• Manage enquiries from first contact through to admission and scheduling follow-ups.
• Coordinate with care home teams for appointments and assessments.
• Handle calls from relatives, suppliers and job applicants professionally.
• Deliver outstanding customer experience at every stage.

Skills

Customer service

Communication

Empathy

Computer literacy

Tools

CRM systems

Job description

HRGO Recruitment are recruiting on behalf of a well-established care provider for compassionate and customer-focused Customer Service Advisors. This is an excellent opportunity to join a supportive team where you will help families make important decisions about care for their loved ones.

The assignment is full-time, 12 weeks temporary with potential for permanency, at Boldon Colliery, Tyne and Wear, with training provided and a rate of £12.87 per hour.