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HR GO Recruitment; West Boldon; Hybrid; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Full training provided

Hybrid working environment

Home setup allowance

Employee assistance programme (EAP)

Mauve Academy learning portal

Job summary

HRGO Recruitment are recruiting on behalf of a well-established care provider to deliver compassionate, customer-focused support within a busy team. You will handle calls, emails and enquiries with empathy, guiding families through the care decision process and scheduling show rounds and admissions.

The role is full-time, based in the UK, starting as a 12-week temporary assignment with potential to become permanent.

Qualifications

• Excellent communication and listening skills.
• Empathetic and able to manage sensitive situations.
• Experience in customer service (call centre, retail, healthcare or similar).

Responsibilities

• Handle inbound/outbound calls, voicemails and online enquiries.
• Provide reassurance and guidance throughout the enquiry process.
• Book care home show rounds and appointments; manage enquiries from first contact to admission.
• Schedule follow-up calls and maintain accurate records.
• Coordinate with care home teams to arrange assessments and visits.

Skills

Excellent communication

Empathy and active listening

Customer service experience

Calm under pressure

Data entry / CRM accuracy

Tools

CRM software

Job description

Customer Service Advisor - Earn £12.87 per hour - Full Time - Temporary to Permanent

HRGO Recruitment are recruiting on behalf of a well-established care provider for compassionate and customer-focused

Customer Service Advisors

This is an excellent opportunity to join a supportive team where you will help families make important decisions about care for their loved ones.

Employee Benefits:

• £12.87 per hour
• Full-time hours
• 12-week temporary assignment with potential for permanent opportunities
• Supportive and friendly team environment
• Full training provided
• Opportunity to make a real difference to people's lives

Shift Pattern:

The Customer Care Team operates during the following hours:

• Monday to Friday: 8:00am - 6:00pm

Responsibilities:

• Handling inbound and outbound calls, voicemails and online enquiries
• Listening to customers with empathy and understanding their individual needs
• Providing reassurance and guidance throughout the enquiry process
• Booking care home show rounds and appointments
• Managing enquiries from first contact through to admission
• Scheduling follow-up calls and maintaining accurate records
• Liaising with care home teams to coordinate appointments and assessments
• Handling calls from relatives, suppliers and job applicants professionally
• Delivering an outstanding customer experience at every stage

Requirements:

• Have excellent communication and listening skills
• Are compassionate, patient and empathetic
• Have previous customer service experience (call centre, retail, hospitality, healthcare or similar)
• Can remain calm and professional in sensitive situations
• Are confident using computer systems and updating customer records
• Take ownership of their workload and follow tasks through to completion
• Are flexible to work weekends on a rota basis

About You:

You enjoy helping people and take pride in delivering excellent customer service. You are organised, resilient and able to build trust quickly over the phone. Whether your experience comes from customer service, healthcare, hospitality or another people-focused environment, you'll have a genuine desire to support others during important moments in their lives.

to join a caring organisation where every conversation has the opportunity to make a positive difference.

Perks and Benefits Generous annual leave, plus public holidays based on location. Extra annual leave for your birthday or an alternative celebration day. Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable). Opportunities for professional growth via Mauve Academy – our learning portal. Annual training allowance for career development. Hybrid working environment, with home setup allowance (where applicable). Optical benefits (£155/€180 toward eye tests, glasses, and lenses). Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.