Care Coordinator & Scheduling Lead (Home Care)

Home Instead; Crawley Down; On-site; GBP 23,000 - 31,000; Full time

Job summary

Home Instead Crawley is seeking a proactive Care Coordinator to liaise between clients, care teams and GP practices, ensuring timely care delivery and efficient rotas. You will build strong relationships with clients and carers, coordinating schedules and maintaining accurate records.

The role requires excellent communication, IT proficiency, and a driving licence. Prior domiciliary care experience and knowledge of care regulations are preferred, with opportunities for professional development

Qualifications

• Excellent communication skills with the ability to build rapport quickly.
• Proficiency in IT systems, including Microsoft Office and virtual communication platforms.
• Experience in the domiciliary care sector delivering personal care services.
• Knowledge of Health and Social Care legislation and regulations.
• Strong organisational and time management skills.
• Ability to learn and adapt to new technologies and software quickly.
• Experience coordinating rotas or schedules.
• Familiarity with CRM systems, particularly People Planner.
• Full driving licence and access to a vehicle for travel within the territory.
• Flexibility to meet changing business needs.

Responsibilities

• Liaise between clients, Care Professional teams, and GP practices to maintain communication.
• Prepare and maintain rotas, accounting for travel time, holidays, and training.
• Develop and maintain relationships with clients and Care Professionals to ensure positive experiences.
• Collaborate with the recruitment manager to ensure staffing levels are met.
• Resource and schedule new and existing care packages promptly.
• Maintain accurate client and Care Professional information in scheduling systems.
• Ensure care plans and documentation comply with regulatory and internal audit standards.
• Regularly audit electronic care notes and address concerns promptly.
• Contribute to continuous improvement of care services and processes.
• Coordinate and manage care schedules to meet client needs.

Skills

Communication

IT systems

Time management

Team collaboration

CRM familiarity

Driving licence

Care sector knowledge

Problem solving

Education

Level 3 NVQ in Health and Social Care

Tools

Access Care Planning

Birdie

People Planner

IQ Timecards

Job description

Home Instead Crawley is seeking a proactive Care Coordinator to liaise between clients, care teams and GP practices, ensuring timely care delivery and efficient rotas. You will build strong relationships with clients and carers, coordinating schedules and maintaining accurate records.

The role requires excellent communication, IT proficiency, and a driving licence. Prior domiciliary care experience and knowledge of care regulations are preferred, with opportunities for professional development