Care Coordinator

Home Instead; Deddington; On-site; GBP 25,000 - 28,000; Full time

Job summary

Home Instead in the United Kingdom is seeking a Scheduling Coordinator to manage client and CAREGiver schedules, balancing travel, holidays and training needs while maintaining high-quality service. You will liaise with the care team to adapt to changes and ensure timely resourcing of care packages.

The role requires strong IT skills, excellent organisation and the ability to build relationships with clients and caregivers. DBS checks and a commitment to quality are expected.

Qualifications

• Experience in scheduling in home care or related logistics.
• Proficient with Microsoft Office and CRM software; able to learn new tech.
• Strong communication and interpersonal skills.
• Excellent organisational ability and calm under pressure.
• Team player with good rapport-building abilities.

Responsibilities

• Understand and build effective schedules around clients and CAREGivers.
• Ensure schedules account for travel time, holidays, training and cancellations.
• Be responsive to changes and liaise with team members.
• Match CAREGivers to new clients and arrange introductions.
• Ensure consistent schedules for clients and the same CAREGiver when possible.
• Develop relationships with clients and CAREGivers for positive experiences.
• Coordinate with recruitment to meet staffing needs.
• Ensure care packages are resourced and scheduled promptly.
• Maintain client and CAREGiver data in the scheduling system.
• Carry out additional duties for successful operation.
• Ensure compliance with Equality, Diversity and Equal Opportunities policy.

Skills

Scheduling coordination

IT literacy

Communication skills

Teamwork

Attention to detail

Tools

Microsoft Office

CRM software

Scheduling software

Job description

• Compensation: GBP 25,000 - GBP 28,000 - yearly

Company Description

Our office was established in2013and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

Job Purpose

To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of services.

The Role

• Understand and build effective and efficient schedules around our clients and CAREGivers.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match CAREGivers to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same CAREGiver and the same times each week, where possible.
• Develop excellent relationships with both clients and CAREGivers so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and CAREGiver information onto to the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Insteads Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Qualifications

• Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office, web base scheduling software and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Insteadis committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.