Care Co-ordinator: Scheduling & Client Care Lead

Home Instead; Market Harborough; On-site; GBP 21,000 - 27,000; Full time

Job summary

Home Instead is seeking a Care Co-ordinator to support scheduling for clients and Care Professionals, while providing high-quality service and building strong relationships.

The role combines coordination work with field support, ensuring consistent care plans and smooth client interactions. Applicants should be confident with IT systems and CRM tools, and able to work as part of a team.

Qualifications

• Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.

Responsibilities

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Support care consultations, service reviews and completing client support plans.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Conduct staff supervisions and client Quality Assurances (QA’s).
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Add and maintain all client and Care Professional information onto the electronic scheduling system.
• Support and mentor Care Professionals.
• Participate in on-call duties as required
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Skills

Scheduling

IT systems

CRM software

Communication skills

Organisational skills

Team player

Attention to detail

Analytical

Education

Health & Social Care Level 2/3

Tools

Microsoft Office

Google Suite

Job description

Home Instead is seeking a Care Co-ordinator to support scheduling for clients and Care Professionals, while providing high-quality service and building strong relationships.

The role combines coordination work with field support, ensuring consistent care plans and smooth client interactions. Applicants should be confident with IT systems and CRM tools, and able to work as part of a team.