Care Scheduling Specialist | Home Care & Client Support

Home Instead; Leicester; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Company pension scheme

24/7 on-call support

Refer a Friend bonus

Employee discounts

Birthday/recognition gifts

Care awards & events

Job summary

Home Instead West Leicestershire & Market Bosworth is seeking a dedicated Scheduling Coordinator to organize client visits and match Care Professionals to client needs, ensuring timely, consistent care. You will manage schedules around client requirements, account for travel time, holidays, and last-minute changes, and collaborate with the recruitment and care teams to maintain staffing levels.

The role emphasizes strong communication, attention to detail, and the ability to work under pressure

Qualifications

• Scheduling and coordinating client visits with care professionals.
• Active communication with clients and staff to maintain service quality.
• Ability to handle multiple schedules and prioritise tasks.

Responsibilities

• Understand and build effective schedules around clients and care professionals.
• Prepare schedules considering travel time, holidays, training and cancellations.
• Be responsive to changes and liaise with relevant team members.
• Match care professionals to new clients with the client services team.
• Ensure schedules are consistent weekly where possible.
• Develop relationships with clients and care professionals for positive experiences.
• Collaborate with recruitment to meet staffing levels.
• Coordinate care packages with timely resourcing.
• Maintain client and care professional information in scheduling system.
• Carry out other duties to support operations.
• Ensure compliance with Equality, Diversity and Equal Opportunities policy.
• Experience in scheduling in home care or similar environments.
• Proficient with IT systems; MS Office/Google Suite and CRM; adapt to new tech.
• Be resilient, positive, with excellent communication.
• Strong organization; able to multitask under pressure.
• Team player with interpersonal skills to build rapport.
• Attention to detail and initiative to meet deadlines.

Skills

Scheduling coordination

CRM software

Microsoft Office

Communication skills

Organizational skills

Teamwork

Education

Driving results

Adapting to change

Tools

Microsoft Office

Google Suite

CRM software

Job description

Home Instead West Leicestershire & Market Bosworth is seeking a dedicated Scheduling Coordinator to organize client visits and match Care Professionals to client needs, ensuring timely, consistent care. You will manage schedules around client requirements, account for travel time, holidays, and last-minute changes, and collaborate with the recruitment and care teams to maintain staffing levels.

The role emphasizes strong communication, attention to detail, and the ability to work under pressure