Scheduling Coordinator

Home Instead; Newport; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Full training and ongoing development opportunities

Supportive team environment

Recognition for contributions

Job summary

Home Instead, an award-winning care provider in Newport, seeks a Scheduling Coordinator responsible for planning efficient schedules for clients and Care Professionals. You will ensure a positive experience by optimizing schedules and maintaining relationships with clients.

This role requires experience in scheduling within home care, excellent communication skills, and the ability to remain calm under pressure. The position is UK-based, with opportunities for training and development in a friendly, supportive environment.

Qualifications

• Previous experience as a Care Coordinator, Scheduler, or similar role.
• Experience in a scheduling role within home care.
• Flexibility to support on-call rota.

Responsibilities

• Develop and maintain effective schedules.
• Ensure schedules optimise travel time.
• Match Care Professionals with clients.

Skills

Scheduling or coordinating experience

Knowledge of domiciliary care

Excellent communication skills

Ability to prioritize

Proactive mindset

Attention to detail

Education

NVQ Level 2 in Health & Social Care (desirable)

Job description

Home Instead is an award-winning, family-run business and part of a global network, providing high-quality home care for older people. We are committed to delivering care that we would want for our own families. Our dedication to excellence has earned us an Outstanding rating from CQC – the first home care provider in Shropshire to achieve this. Our mission is to change the face of ageing by being the most admired home care provider of in home dementia care.

We pride ourselves on continuity and consistency for both our clients and our Care Professionals though our outstanding schedules.

We are seeking an experienced Scheduling Coordinator to take responsibility for planning, organising, and maintaining consistent schedules that align with our Home Instead model.

Key Responsibilities

• Develop and maintaineffective, efficient schedules for clients and Care Professionals.
• Ensure schedules optimise travel time and availability while meeting client needs.
• Be responsive to changes, making real-time adjustments when necessary.
• Match Care Professionals with clients, arranging introductions in collaboration with the care team.
• Maintain excellent relationships with both clients and Care Professionals to ensure a positive experience for all.
• Ensure compliance with franchise standards, including introducing Care Professionals to clients before their first visit.
• Work with the recruitment team to ensure staffing levels meet demand.
• Participate in the on-call rota as required.

What We Offer

• A supportive team who go above and beyond.
• Full training and ongoing development opportunities.
• A rewarding role where you can make a real difference every day.
• A friendly, values‑led culture where your contribution is recognised and appreciated.
• The opportunity to be part of an award‑winning care company committed to quality and relationship‑led care.

Previous experience as a Care Coordinator, Scheduler, Rota Coordinator, Workforce Planner, or similar role within domiciliary care would be a big advantage within this role.

• Experience in a scheduling or coordinating role within home care.
• Knowledge of the domiciliary care industry.
• Excellent communication and interpersonal skills.
• Ability to plan, prioritise, and remain calm under pressure.
• A proactive and analytical mindset with great attention to detail.
• NVQ Level 2 in Health & Social Care (desirable).
• Flexibility to support the evening and weekend on-call rota.

Please note that this role is UK based and a right to work in the UK will need to beestablishedas part of the recruitment process.