Care Coordinator — Lead Compassionate Local Care

Helping Hands Home Care; Gateshead; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Support with qualifications

Refer-a-friend bonus

Job summary

Helping Hands Home Care in Gateshead is recruiting a Care Coordinator to keep extraordinary care running smoothly in the East 7 region. Working with the Branch Care Manager, you’ll support carers, customers and the community to ensure visits are well-planned and consistently high quality.

You’ll recruit and onboard new carers, review care plans, and help grow the branch while maintaining a people-first approach and excellent customer service in every interaction.

Qualifications

• A Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory role.
• Understanding of CQC/CIW regulatory standards and best practice.
• Full UK driving licence and access to own vehicle.
• Strong communication skills and a people-first approach.

Responsibilities

• Support Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.

Skills

Care coordination

Stakeholder management

Regulatory knowledge

Driving licence

Communication skills

Education

A Level 3 Diploma in Adult Care

Job description

Helping Hands Home Care in Gateshead is recruiting a Care Coordinator to keep extraordinary care running smoothly in the East 7 region. Working with the Branch Care Manager, you’ll support carers, customers and the community to ensure visits are well-planned and consistently high quality.

You’ll recruit and onboard new carers, review care plans, and help grow the branch while maintaining a people-first approach and excellent customer service in every interaction.