Care Excellence Coordinator

Helping Hands Homecare, Inc.; Portsmouth; On-site; GBP 28,000 - 30,000; Full time

Job summary

Helping Hands is seeking a Care Coordinator in Cosham, permanent full-time, to support the Branch Care Manager and coordinate carers, customers and the community. You will ensure visits are well-planned and care plans are up to date, with local impact and professional growth opportunities.

This role requires strong communication, regulatory understanding, and a people-first approach, plus a full UK driving licence and access to your own vehicle.

Qualifications

• Experience in the care sector, ideally in a supervisory role.
• Good understanding of CQC/CIW regulatory standards and best practice.
• Full UK driving licence and access to your own vehicle.
• Strong communication and decision-making in a people-focused environment.

Responsibilities

• Support Branch Care Manager to deliver exceptional care across the local area.
• Allocate carers effectively to ensure consistent, high-quality support.
• Complete supervisions and observations on time to support carers’ development.
• Assist with recruitment and onboarding of new carers to strengthen branch capacity.
• Review and update care plans reflecting customer needs and wellbeing.
• Identify opportunities to grow the branch and engage with the community.
• Champion excellent customer service in every interaction.
• Support on-call duties per branch rota.

Skills

Strong communication

Decision-making

People-first

Organisational skills

Education

A Level 3 Diploma in Adult Care

Job description

Helping Hands is seeking a Care Coordinator in Cosham, permanent full-time, to support the Branch Care Manager and coordinate carers, customers and the community. You will ensure visits are well-planned and care plans are up to date, with local impact and professional growth opportunities.

This role requires strong communication, regulatory understanding, and a people-first approach, plus a full UK driving licence and access to your own vehicle.