Care Coordinator: Lead Care Teams & Plans

Helping Hands Home Care; Birmingham; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Support with qualifications

Refer-a-friend bonus

Inclusive culture with impact

Job summary

Helping Hands Home Care in Birmingham is seeking a Care Coordinator to help keep extraordinary care running smoothly. You’ll work closely with the Branch Care Manager to support carers, customers and the local community, ensuring visits are well-planned and every customer receives reliable care.

In this role you’ll allocate carers, complete supervision and observations, help recruit and onboard new carers, and review care plans to reflect each person’s needs.

Qualifications

• A Level 3 Diploma in Adult Care or willingness to work towards it.
• Experience in the care sector, ideally in a supervisory role.
• Understanding of CQC/CIW regulatory standards and best practice.
• A full UK driving licence and access to your own vehicle.
• Strong communication, confidence in decision-making and a people-first approach.

Responsibilities

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.

Skills

Supervisory experience

Strong communication

Decision-making

People-first approach

Education

A Level 3 Diploma in Adult Care (or willingness to work towards it)

Job description

Helping Hands Home Care in Birmingham is seeking a Care Coordinator to help keep extraordinary care running smoothly. You’ll work closely with the Branch Care Manager to support carers, customers and the local community, ensuring visits are well-planned and every customer receives reliable care.

In this role you’ll allocate carers, complete supervision and observations, help recruit and onboard new carers, and review care plans to reflect each person’s needs.