Care Coordinator - People-First Care & Team Support

Helping Hand; Sefton; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Support with qualifications

Refer-a-friend bonus

Job summary

Helping Hands is seeking a Care Coordinator in Southport to support the Branch Care Manager in delivering exceptional local care. You will allocate carers, oversee visits, and help recruit and onboard staff to ensure consistent, high-quality support for customers and communities.

The role requires a Level 3 Diploma in Adult Care or progress toward it, supervisory experience, knowledge of regulatory standards, and a full UK driving licence. Join a purpose-driven team with opportunities for growth.

Qualifications

• A Level 3 Diploma in Adult Care is required or in progress.
• Experience in the care sector, ideally in a supervisory role.
• Good understanding of CQC/CIW regulatory standards and best practice.
• Full UK driving licence and access to own vehicle.

Responsibilities

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.

Skills

Strong communication skills

Decision-making

People-first approach

Education

A Level 3 Diploma in Adult Care

Job description

Helping Hands is seeking a Care Coordinator in Southport to support the Branch Care Manager in delivering exceptional local care. You will allocate carers, oversee visits, and help recruit and onboard staff to ensure consistent, high-quality support for customers and communities.

The role requires a Level 3 Diploma in Adult Care or progress toward it, supervisory experience, knowledge of regulatory standards, and a full UK driving licence. Join a purpose-driven team with opportunities for growth.